Acrobat DC crashes 5 seconds after startup

New Here ,
Apr 21, 2021 Apr 21, 2021

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The app crashes while connecting to the internet or singing in the user.

We already tried a solution and deleted / renamed following folders:

C:\ProgramData\Adobe – Rename SLStore
C:\Program Files (x86)\Common Files\Adobe – Rename SLCache and Adobe PCD
C:\Users\username\AppData\Local\Adobe – Delete OOBE

 

The app still crashes.

Any more ideas?

 

Sincerly!

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Activation, Installation

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Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

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Hi Timo

 

Hope you are doing well and sorry for the trouble. As described, Acrobat shuts down within 5 seconds and you have tried remaning SL cache SL Store and deleting OOBE folder with no luck.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once.

 

Please try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at start up' Turn Off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer

Note: Please turn on the security after testing to avoid any security risks.

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

You may also try the steps suggested in the help page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that helps.

 

Regards

Amal

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New Here ,
Apr 23, 2021 Apr 23, 2021

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Hello Amal,

 

how can I get the version info or check for updates or edit security settings when the app chashes on startup?

 

We tried a domain admin windows profile but the app crashes as well.

 

Please continue your good support.

 

Sincerly!

 

 

 

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Adobe Employee ,
Apr 23, 2021 Apr 23, 2021

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Hi there

 

We are sorry to hear that. Please remove the application using the Acrobat Cleaner Tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer  and reinstall the application using the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

 

Regards

Amal

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