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Acrobat DC Crashes - Initializing registration

New Here ,
Mar 07, 2018

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I just downloaded and installed Acrobat DC on my Windows 10 laptop. Whenever I start it, it closes itself out after a few seconds with no error or pop-up or message of any sort. I went through the recommendations here: Resolve Acrobat DC intermittent crashes on Windows

But those steps did not help. However, on Step 4 it recommended running distiller which I attempted and distiller indicated that the product was not registered. But, that page says I should get a Sign In windows which I do not.

I again started Acrobat DC and went to Help -> Sign In/Sign Out and get an odd pop-up that says "Initializing registration... Please retry after a minute".

It has been many minutes and every time I retry, I get this error and Acrobat DC just keeps closing itself.

Any assistance or insights would be appreciated.

Thanks!

I actually found another answer that worked for me. I deleted the following folder: C:\ProgramData\Adobe\SLStore and was able to login correctly.

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Install update and subscribe to Acrobat

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Acrobat DC Crashes - Initializing registration

New Here ,
Mar 07, 2018

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I just downloaded and installed Acrobat DC on my Windows 10 laptop. Whenever I start it, it closes itself out after a few seconds with no error or pop-up or message of any sort. I went through the recommendations here: Resolve Acrobat DC intermittent crashes on Windows

But those steps did not help. However, on Step 4 it recommended running distiller which I attempted and distiller indicated that the product was not registered. But, that page says I should get a Sign In windows which I do not.

I again started Acrobat DC and went to Help -> Sign In/Sign Out and get an odd pop-up that says "Initializing registration... Please retry after a minute".

It has been many minutes and every time I retry, I get this error and Acrobat DC just keeps closing itself.

Any assistance or insights would be appreciated.

Thanks!

I actually found another answer that worked for me. I deleted the following folder: C:\ProgramData\Adobe\SLStore and was able to login correctly.

Topics

Install update and subscribe to Acrobat

Views

6.8K

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Adobe Community Professional ,
Mar 07, 2018

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New Here ,
Mar 07, 2018

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I actually found another answer that worked for me. I deleted the following folder: C:\ProgramData\Adobe\SLStore and was able to login correctly.

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New Here ,
Feb 07, 2019

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We were also having the same problem and it turned out it was our firewall that was blocking communication to the registration servers. (Blocked based on geolocation outside the US)

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New Here ,
Jul 14, 2020

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how did you resolve? I could not find SLStore in any of the folders...

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