Acrobat DC crashes when exporting

New Here ,
Mar 16, 2021 Mar 16, 2021

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I am using version 2021.001.20145. Every time I try to export a pdf doc to word or excel the program crashes when the export engine starts. I have a fully activated product with a subscription through Adobe Creative Cloud.

 

TOPICS
Crash or freeze, Edit and convert PDFs, General troubleshooting

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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Hi Mike,

 

Hope you are doing well and sorry for the trouble. As described the Acrobat DC is crashing when you export the PDF.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Please try to repair the Acrobat DC installation (Windows Only) and reboot the computer once. Go to Help > Repair Installation.

 

If it still doesn't work, please try to turn off the protected mode for testing (Windows Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' , Turn off the Protected Mode and Uncheck 'Enhanced Security' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risks.

 

If it still doesn't work, please create a new test user profile with full admin rights on Windows or enable the root account in Mac and try using the application there and check.

 

You may also check out the help pages listed below and see if that works.

For Mac: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

For Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

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New Here ,
Mar 17, 2021 Mar 17, 2021

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I think it was a protected pdf which would explain the crash - however, I frequently have to sign out then sign back into Acrobat in order to get it to import a word doc or export to word. Otherwise it thinks the program is not activated.

 

All this after I uninstalled then reinstalled Acrobat DC.

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Adobe Employee ,
Mar 17, 2021 Mar 17, 2021

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Hi there

 

We are sorry to hear that. Are you on a Mac or Windows machine and what is the version of the OS? Also, do you get any error message that says that the program is not activated? If yes, please share the screenshot of the same for a better understanding.

 

We are here for help, just need more info.

 

Regards

Amal

 

 

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