Acrobat DC crashing after update

[tkelly7029]

Acrobat DC updated automatically last night and now it crashes every time I try to open it (Mac Catalina 10.15.7). Here is the error information:

Process: AdobeAcrobat [37156]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: AdobeAcrobat [37156]
User ID: 501

Date/Time: 2021-03-18 08:49:20.816 -0400
OS Version: Mac OS X 10.15.7 (19H524)
Report Version: 12
Anonymous UUID: 0A872107-666A-E9D9-DFCA-711B3081296E

Sleep/Wake UUID: 1662E5EF-95BA-4BE1-AD9A-533993E6E748

Time Awake Since Boot: 3900 seconds
Time Since Wake: 1300 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

Any clues how to fix this? Thanks.

[MeenakshiNegi]

Hello!

Thank you for reaching out and sorry for the trouble.

As the application crashes, please try the troubleshooting steps as suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html 

Also, try to reset the preferences of the application using the steps mentioned here How to reset Acrobat Preference settings to default.

If the issue still occurs, try removing the application using the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh) and reboot the mac. Then re-install Acrobat from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html.

Let us know if you still experience the issue.

Thanks,

Meenakshi