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Acrobat DC Crashing when using fill and sign

New Here ,
Sep 14, 2020

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Some users are experiencing adobe crashing when using the fill & Sign feature. All users are on the most recent release update and not all users are experiencing this issue.

 

we have uninstalling and reinstalling, also repairing acrobat,

 

any ideas?

 

thanks.

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Crash or freeze

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Acrobat DC Crashing when using fill and sign

New Here ,
Sep 14, 2020

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Some users are experiencing adobe crashing when using the fill & Sign feature. All users are on the most recent release update and not all users are experiencing this issue.

 

we have uninstalling and reinstalling, also repairing acrobat,

 

any ideas?

 

thanks.

TOPICS
Crash or freeze

Views

76

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 14, 2020 0
Adobe Employee ,
Sep 14, 2020

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Hey!

 

As mentioned about the application crash upon using Fill & Sign feature. Is it when filling out an specific form or a document that is of larger size? Is there any specific pattern?

You have also mentioned about all users, is it an enterprise deployment or each one using their individual subscription/license?

 

  • Navigate to Acrobat>Edit>Preferences (Win) >Preferences>Mac>Security (Enhanced)>disable "Protected Mode at Startup", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat and try filling out the form again Or Open Acrobat>Adobe Acrobat>Preferences>Mac>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat and try filling out the form again
    Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 
  • Make sure you all have got the latest Acrobat patch installed. https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmay2020.htm...

 

Let us know if it makes any difference.

 

Thanks,

Akanchha

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Sep 14, 2020 0
Amal. LATEST
Adobe Employee ,
Sep 14, 2020

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Hi Alexanderu

 

++ Adding to the suggestion by Akki_24

 

If the PDF file is stored on a shared network/drive, please try to download the file to the computer locally and then try to fill and sign and check.

 

You may also refer to the steps provided in the help page https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that works for you.

 

Keep us posted with the results

 

Regards

Amal

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