Highlighted

Acrobat DC did not work but installation is success

New Here ,
Sep 15, 2020

Copy link to clipboard

Copied

I just install Acrobat DC on Mac OS Catalina 10.15.5, but software dose not launch when click open. Acrobat Distiller, Acrobat Uninstaller don't work as well. But others graphic app have been installed can launch.

Correct answer by Amal. | Adobe Employee

Hi Nook

 

We are sorry for the trouble. As described, the application is installed successfully but doesn't launch.

 

Do you get any error message when you try to launch the application? If yes, please share the screenshot of the same for a better understanding.

 

Please try to reboot the computer once and see if that helps.

 

If it doesn't work please try to create a new test user profile or enable the root account on Mac as described here https://support.apple.com/en-in/HT204012  and try using the application there and check.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://labs.adobe.com/downloads/acrobatcleaner.html  , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know how it goes

 

Regards

Amal

TOPICS
Comment review and collaborate PDF, General troubleshooting, How to, Install update and subscribe to Acrobat

Views

77

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Acrobat DC did not work but installation is success

New Here ,
Sep 15, 2020

Copy link to clipboard

Copied

I just install Acrobat DC on Mac OS Catalina 10.15.5, but software dose not launch when click open. Acrobat Distiller, Acrobat Uninstaller don't work as well. But others graphic app have been installed can launch.

Correct answer by Amal. | Adobe Employee

Hi Nook

 

We are sorry for the trouble. As described, the application is installed successfully but doesn't launch.

 

Do you get any error message when you try to launch the application? If yes, please share the screenshot of the same for a better understanding.

 

Please try to reboot the computer once and see if that helps.

 

If it doesn't work please try to create a new test user profile or enable the root account on Mac as described here https://support.apple.com/en-in/HT204012  and try using the application there and check.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://labs.adobe.com/downloads/acrobatcleaner.html  , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know how it goes

 

Regards

Amal

TOPICS
Comment review and collaborate PDF, General troubleshooting, How to, Install update and subscribe to Acrobat

Views

78

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 15, 2020 0
Adobe Employee ,
Sep 15, 2020

Copy link to clipboard

Copied

Hi Nook

 

We are sorry for the trouble. As described, the application is installed successfully but doesn't launch.

 

Do you get any error message when you try to launch the application? If yes, please share the screenshot of the same for a better understanding.

 

Please try to reboot the computer once and see if that helps.

 

If it doesn't work please try to create a new test user profile or enable the root account on Mac as described here https://support.apple.com/en-in/HT204012  and try using the application there and check.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://labs.adobe.com/downloads/acrobatcleaner.html  , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know how it goes

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 15, 2020 0
New Here ,
Sep 16, 2020

Copy link to clipboard

Copied

Dear Amal

 

I used Acrobat cleaner tool and reinstall application. So Acrobat DC can launch right now.

 

Thank you for customer support.

 

Regards

Nook

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 16, 2020 0
Amal. LATEST
Adobe Employee ,
Sep 22, 2020

Copy link to clipboard

Copied

Hi there

 

We are happy to hear that it worked for you and the application is up and running.

 

Let us know if you experience any issue in future and need help.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 22, 2020 0