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ACROBAT DC DOES NOT OPEN

New Here ,
Nov 15, 2020

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SINCE THIS LAST UPDATE I CANNOT OPEN ACROBAT DC . It will not start. Shows a failure message and closes!!!

I already uninstalled and reinstalled and nothing changed. I NEED IT FOR MY JOB!!!

 

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Crash or freeze, General troubleshooting

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ACROBAT DC DOES NOT OPEN

New Here ,
Nov 15, 2020

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SINCE THIS LAST UPDATE I CANNOT OPEN ACROBAT DC . It will not start. Shows a failure message and closes!!!

I already uninstalled and reinstalled and nothing changed. I NEED IT FOR MY JOB!!!

 

TOPICS
Crash or freeze, General troubleshooting

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20

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Nov 15, 2020 0
Adobe Community Professional ,
Nov 15, 2020

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In which operating system and version is this happening?

 

And how are you uninstalling and reinstalling Acrobat?

 

Did you use the Cleanup and Repair tool ? https://labs.adobe.com/downloads/acrobatcleaner.html

 

 

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Nov 15, 2020 0
New Here ,
Nov 15, 2020

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I have installed a suite of Adobe Products anda I ay a monthly fee for that. It includes Illustrator, Photoshop and others, besides Adobe Acrobat DC Pro. This last one was working perfectly and some 2 or 3 weeks agoa I started receiving messages from the application saying that a failure in Acro bat was reported. I sent A LOT OF MESSAGES to Adibe but had NO REPLY. And from yesterday on Acrobat simply does not starts. It opens and immediately closes .
My system is Windows 10, 64 bits . I did unibstall Acrobat first using windoes . Then reinstalled withh Creative Cloud. No changes. I uninstalled using Creative Cloud and reinstalled. No changes.
I did not use the tool you indicated.



JOEL G. De Oliveira

Sapientia, Salus, Stabilitas

Proverbs 23:9
Speak not in the ears of a fool; for he will despise the wisdom of thy word.

N??o fales aos ouvidos de um tolo, porque ele desprezar?? a sabedoria das tuas palavras.

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Nov 15, 2020 0
Adobe Community Professional ,
Nov 15, 2020

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Backup your important document. Unisntall Acrobat and the CC Desktop app.

 

You need to run the tool I shared in the link above.

 

In addition, you may also need to run this other tool before you re-install any programs:

 

 

Once you complete these tasks proceed to install your products following the recommended installation guidelines from  Adobe.

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Nov 15, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Nov 15, 2020

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Here's a better page with updated links: 

Also, see these valuebale tips and troubleshooting tools:

 

https://community.adobe.com/t5/acrobat/acrobat-keeps-asking-to-sign-in/td-p/11525698?page=1

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