Acrobat DC don't join PDFs

New Here ,
Apr 26, 2020 Apr 26, 2020

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On join PDF pages into a single document, Acrobat crash and give a blank dialog.

Any solution?

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Feature request

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Explorer ,
Apr 27, 2020 Apr 27, 2020

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Please make sure you get it right. You can follow the steps in this tutorial of How to combine files into a PDF.  

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Most Valuable Participant ,
Apr 27, 2020 Apr 27, 2020

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(FYI: Due to a bug in the forums system attachments no longer work. Please upload your file to a file-sharing website and post a link to it here instead.)

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Adobe Community Professional ,
Apr 27, 2020 Apr 27, 2020

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Try saving both PDFs as PDF/X-1a before combining them, this might fix any issues that are preventing a sucessful combine.

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Adobe Employee ,
Apr 30, 2020 Apr 30, 2020

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Hi there 

 

we are sorry for the trouble and the delay in response. As described the application is crashing on combining the PDF file.

 

++ Adding to the discussion

 

Is this a behavior with a particular set of PDFs or with all the PDFs you try to combine? Check with different PDF files and check.

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC.
Make sure you have the latest version 20.006.20042 installed. Go to Help > Check for updates.

 

You may also try to repair the installation (For Windows Only) Go to Help > Repair Installation and see if that helps.

 

If it still doesn't work 

 

 

Let us know how it goes

 

Regards

Amal

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Adobe Employee ,
May 20, 2020 May 20, 2020

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Hi there

 

A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.

 

Let us know how it goes

 

Regards

Amal

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