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Acrobat DC don't open since the last update 2020

New Here ,
Sep 11, 2020

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Hi,

Acrobat DC don't open since the last update 2020 or open a web page that ask me for my adobe account.

????

Thanks for your help.

TOPICS
Crash or freeze, Install update and subscribe to Acrobat

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Acrobat DC don't open since the last update 2020

New Here ,
Sep 11, 2020

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Hi,

Acrobat DC don't open since the last update 2020 or open a web page that ask me for my adobe account.

????

Thanks for your help.

TOPICS
Crash or freeze, Install update and subscribe to Acrobat

Views

29

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 11, 2020 0
Adobe Employee ,
Sep 11, 2020

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Hi fabriceb,

 

Sorry to hear about the trouble caused. As shared, Acrobat DC doesn't open after the last update. I believe, upon clicking on Acrobat's icon it isn't responding either. To get this up and running fine, you may try the following steps-

  • Reboot your computer
  • Try opening Acrobat DC now. If it still doesn't response then check the Activity monitor> Processes see if that has the application running in the background or not.
  • If you see the Acrobat process running in the background then select them and Force Quit.
  • If nothing works then use cleaner tool https://labs.adobe.com/downloads/acrobatcleaner.html?22 and install the application again.

 

Thanks,

Akanchha

 

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