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Acrobat DC hangs when opening hyperlinks and opening PDF documents

Community Beginner ,
Feb 24, 2020

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I have already updated Acrobat DC to the February 2020 update and it hasn't seemed to fix it. I run on Windows 10 if that means anything.

 

I have had this problem for a while, where it takes 30-40 seconds for a PDF file to open, where it would normally take it less than 3 seconds or so to open a document. Dragging the file into DC seems to solve the problem, but workflow-wise this is a hinderance. 

 

When I see this problem occuring, clicking on any hyperlink (email links, outside urls,) causes Acrobat to freeze and not open the link. The only way I can 'fix' these two problems is if I sign out of CC and sign back in. Then everything opens quickly and hyperlinks open fine. Then when Acrobat begins to have trouble opening PDF files quickly, I notice the hyperlinks no longer work again. It doesn't matter if the hyperlink is made in Acrobat or InDesign. I have already turned off on protected view many times, I have unchecked Enable Enhanced Security already, I even unchecked it and rechecked it. The setting for internet access is set to "Allow PDF files to access all websites". Pretty much all of the fixes in Google I have tried and I have no idea what else to do.

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Acrobat DC hangs when opening hyperlinks and opening PDF documents

Community Beginner ,
Feb 24, 2020

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I have already updated Acrobat DC to the February 2020 update and it hasn't seemed to fix it. I run on Windows 10 if that means anything.

 

I have had this problem for a while, where it takes 30-40 seconds for a PDF file to open, where it would normally take it less than 3 seconds or so to open a document. Dragging the file into DC seems to solve the problem, but workflow-wise this is a hinderance. 

 

When I see this problem occuring, clicking on any hyperlink (email links, outside urls,) causes Acrobat to freeze and not open the link. The only way I can 'fix' these two problems is if I sign out of CC and sign back in. Then everything opens quickly and hyperlinks open fine. Then when Acrobat begins to have trouble opening PDF files quickly, I notice the hyperlinks no longer work again. It doesn't matter if the hyperlink is made in Acrobat or InDesign. I have already turned off on protected view many times, I have unchecked Enable Enhanced Security already, I even unchecked it and rechecked it. The setting for internet access is set to "Allow PDF files to access all websites". Pretty much all of the fixes in Google I have tried and I have no idea what else to do.

TOPICS
Crash or freeze

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425

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Feb 24, 2020 2
New Here ,
Oct 08, 2020

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I recently upgraded to Adobe Acrobat DC and am having the same issue. It is taking FOREVER for the warning box to appear and then additional time to actually open the web page. Very frustrated. I am also on Windows 10. This wasn't a problem with Acrobat Pro X before I upgraded and now both Pro X and DC behave the same.

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Oct 08, 2020 2
Explorer ,
Nov 05, 2020

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SAME PROBLEM.  Creative Cloud, Acrobat DC and Windows 10 all completely up-to-date. When clicking a link in a PDF that I created, it either hangs and crashes Acrobat or takes a solid 30 seconds before loading.  This is after "allowing" the PDF to access links.  What's the deal?

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Nov 05, 2020 1
New Here ,
Nov 14, 2020

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Same thing.

If I click on a URL in a PDF from Adobe Acrobat DC (latest update), il will freeze for about 2 minutes before finally opening it.

 

It wasn't doing that a couple of weeks ago. I guess the latest update broke it...which is pretty lame considering that it's one of the basic functions of a PDF document. If that problem is still there at the end of the month, I'll cancel my CC plan. Adobe Acrobat was the main tool I was paying CC for!

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Nov 14, 2020 0
New Here ,
Nov 20, 2020

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I'm having the exact same issue, and it's odd that it hasn't been fixed since February? Maybe it's just a small number of people that are experiencing this.

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Nov 20, 2020 1
New Here ,
Nov 25, 2020

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And apparently this problem still isn't fixed as of 11/25/2020 since I am currently running into the same issue now. Doesn't seem to be any fixes out there on the internet. Adobe...can you please fix this?????? (why am I wasting my time?).

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Nov 25, 2020 0