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Acrobat DC Installer doesn't open on Mac (Catalina 10.15.6)

New Here ,
Sep 05, 2020

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I've downloaded the Acrobat DC Installer to my computer, but when I double click it, it does nothing. I thought perhaps it installed it, so I searched "Adobe DC" and found an application that refuses to open. I dragged it to my toolbar and it just bounces once and does nothing when I click it.

 

Can you help?Screen Shot 2020-09-05 at 1.41.12 PM.png

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Acrobat DC Installer doesn't open on Mac (Catalina 10.15.6)

New Here ,
Sep 05, 2020

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I've downloaded the Acrobat DC Installer to my computer, but when I double click it, it does nothing. I thought perhaps it installed it, so I searched "Adobe DC" and found an application that refuses to open. I dragged it to my toolbar and it just bounces once and does nothing when I click it.

 

Can you help?Screen Shot 2020-09-05 at 1.41.12 PM.png

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Sep 05, 2020 0
Most Valuable Participant ,
Sep 05, 2020

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Sep 05, 2020 0
Adobe Employee ,
Sep 07, 2020

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++In addition to the expert's suggestion.

 

It could be a possibility, that installer was corrupted or didn't even install correctly at first place. When you run cleaner tool it clears all the previous files for Acrobat and traces.

Start it fresh, download the application again https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

Let us know if it still doesn't work. 

 

~Akanchha 

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Sep 07, 2020 0
New Here ,
Oct 08, 2020

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Any info on how to fix this? I have a client running into the same issue. The 2 replies recommended have been attempted with no luck. I have tried. Sits at the same as screenshot above.

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Oct 08, 2020 0
New Here ,
Nov 25, 2020

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Try this:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

I was having the same trouble, and it worked for me.

 

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Nov 25, 2020 1
Adobe Employee ,
Nov 25, 2020

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Sorry to keep you waiting Drew.

Somehow I missed the notification for your further question.

If you were trying to download the Acrobat DC from Creative Cloud desktop app. Then quit the CC desktop app for a while and try downloading the Acrobat Installer from the link suggested above in Kim's reply. [Posting here again: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html ] 

 

Let us know if it still causes the same issue.

~Akanchha

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Nov 25, 2020 0