Acrobat DC not starting on MacOS 11.2. (Intel)

New Here ,
Feb 07, 2021 Feb 07, 2021

Copy link to clipboard

Copied

Unfortunately, Acrobat DC does not open under MacOS Big Sur 11.2. (Intel) In contrast to the other Adobe Apps, I am not shown the option to install an older version of Acrobat.

I have now reinstalled the programme several times, unfortunately without improvement.

How do you reach someone at adobe who can take care of this and provide help?

the "contact us" function does not provide usable tips.

TOPICS
General troubleshooting

Views

67

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Feb 08, 2021 Feb 08, 2021
Hi there   Thank you for sharing the information. Please try the troubleshooting steps provided in the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acrobat-on-mac.html and see if that works.   Regards Amal

Likes

translate

Translate

Translate
Adobe Employee ,
Feb 08, 2021 Feb 08, 2021

Copy link to clipboard

Copied

Hi Fabian

 

Hope you are doing well and sorry for the trouble. As described, Acrobat DC does not open under MacOS Big Sur 11.2. (Intel) In contrast to the other Adobe Apps.

 

Do you get any error message when you try to install the Adobe Acrobat DC on your Mac machine? If yes, please share the screenshot of the same for a better understanding.

 

If you are getting 'Sorry, something went wrong, error on opening Acrobat DC ' please refer to the steps provided in the help page: https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html#error-opening-acrobat-mac and see if that works.

 

Let us know if you are referring to something else.

 

Regards

Amal

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 08, 2021 Feb 08, 2021

Copy link to clipboard

Copied

there are no error messages during installation.

there is a window popping up:

 

"Acrobat Pro DC quit unexpectedly

Click Reopen to open the application again. This Report will be sent to Apple automatically"

 

clicking on "reopen" or normal start via Application Icon ensures immediate repetition of the whole process. 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 08, 2021 Feb 08, 2021

Copy link to clipboard

Copied

Hi there

 

Thank you for sharing the information. Please try the troubleshooting steps provided in the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acroba... and see if that works.

 

Regards

Amal

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines