Acrobat DC on ARM (Microsoft Surface Pro X)

New Here ,
Feb 05, 2020 Feb 05, 2020

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I'm in serious need of a new Microsoft Surface Pro device. That device will most likely be the top of the line X model as I've been waiting for 3+ yrs for the Book 3.

 

I’ve been trying to do the research to see if Acrobat DC desktop will work on ARM as this is the most important program for me that I use on a daily basis.

 

Can anyone help before I shell out $ 1,800 +??

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Adobe Community Professional , Feb 05, 2020 Feb 05, 2020
The only Adobe Acrobat version that runs in ARM architechture is the Acrobat Reader mobile app. Is this is what you're asking? As of October 2019 Adobe announced that it is trying to bring all CC aps to this Windows 10 environment ( I read this somewhere and I'm not sure if this is accurate). Keeping in mind that ARM64 is an entire different beast in the universe of 64bit computing, I would say that you're better off with a regular laptop with Win10 with intel or amd processors since Acrobat is ...

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Adobe Community Professional ,
Feb 05, 2020 Feb 05, 2020

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The only Adobe Acrobat version that runs in ARM architechture is the Acrobat Reader mobile app.

 

Is this is what you're asking?

 

As of October 2019 Adobe announced that it is trying to bring all CC aps to this Windows 10 environment ( I read this somewhere and I'm not sure if this is accurate).

 

Keeping in mind that ARM64 is an entire different beast in the universe of 64bit computing, I would say that you're better off with a regular laptop with Win10 with intel or amd processors since Acrobat is still purely an 32bit applications that has been tested to run in 64bit version of MS Windows  that support intel or amd.

 

 

 

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Most Valuable Participant ,
Feb 05, 2020 Feb 05, 2020

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Warning, the Surface Pro X cannot run 64-bit Windows apps. That locks you out of most high end apps, and most Adobe apps cannot run. Today Acrobat is 32 bit, and would run, but at any time Adobe might change it to 64 bits. Updates are compulsory so you’d have nothing. Can’t recommend this machine at all. Older Surface Pro are fine. 

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Community Beginner ,
Sep 01, 2020 Sep 01, 2020

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Acrobat DC worked initially for me on a Surface Pro X but after some time the updates started failing and when trying to reinstall it I never got it to work. So, we have to wait for a real ARM processor version from Adobe. The Reader app and cloud services works fine! /Jon

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Adobe Community Professional ,
Sep 01, 2020 Sep 01, 2020

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+++UPDATE

 

Please read: https://docs.microsoft.com/en-us/windows/uwp/porting/apps-on-arm

 

The link above explains in detail what runs and what doesn't run in the new Windows 10 on ARM.

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New Here ,
Nov 02, 2020 Nov 02, 2020

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I'm just now learning all this - my last Surface Pro X ran Acrobat just fine. But I had to replace it due to a warranty issue and now my new computer won't download Acrobat. This really stinks because I use it all the time. I wish I had known.

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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Where are you trying to download the software from?

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Most Valuable Participant ,
Nov 02, 2020 Nov 02, 2020

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I agree the chances of Acrobat (paid) running on ARM are very slim. It includes printer drivers, which must be rewritten for ARM. Not clear whether Adobe have any plans to do this, there are very few ARM computers at all.

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Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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I also own a Surface Pro X with AMD processor and 64-bit system. Acrobat Pro has not been able to be updated for some time. That's why I uninstalled and wanted to reinstall. Also with me since the purchase of the Pro X in April the Acrobat Pro ran without problems on the Pro X. Now suddenly there is "compatible desktop app" more. I wonder: what is going on??? Before purchasing the Pro X, I had contacted Adobe support and they had confirmed to me that the Acrobat DC Pro will run on the Pro X. I'm totally disappointed with Adobe!

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Community Beginner ,
Jan 05, 2021 Jan 05, 2021

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I went through the exact same problem. You need to install the older version of Creative Cloud (32bit) if you want to use Adobe's software. I contacted support and they gave me the link to download the installer after I asked for it. Nobody in support could understand why I wanted it, they all came with the same BS saying "Acrobat is not available for ARM". It sucks that now with my SPX I have to use older versions of CC. 

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New Here ,
Jan 10, 2021 Jan 10, 2021

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Thank you ismaelesm.  Your tip to ask for the 32-bit installer literally saved me and I am back in business.  I actually can't thank you enough.

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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Meanwhile I have the Acrobat Pro back on my PRO X. It runs and works perfectly. All I had to do was install it through the new Adobe CC Cloud Suite, but through Acrobat Reader (which I signed in with my account). Then it suddenly worked, as before. So the Acrobat Pro runs on ARM 32-bit! 😉

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New Here ,
Jan 26, 2021 Jan 26, 2021

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derHeidi,

 

I just received my new Surface Pro X and am having trouble getting Acrobat Pro to load on my desktop.  I have deleted all of the Adobe CC Cloud Suite and tried to re-download Acrobat Reader, but I continue to receive an error message.  Can you provide a bit more color on what you did to make it work?

 

Thanks so much.

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Community Beginner ,
Jan 26, 2021 Jan 26, 2021

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Without pre-empting further feedback from @derHeidi, I too struggled to get things working. Here are the notes I made to myself as I pursued this, in case I had to do all over again:

  • Uninstall Acrobat PRO
  • Uninstall CC (Creative Cloud app manager)
    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html 
  • Install CC 32-bit (for this you need the version specified for Windows 7+, version 4.9.0.504 as opposed to the latest version of CC for ARM which is 5.3.5.518)
    https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html 
  • Install Acrobat Reader (32-bit?)
  • Convert some files from .docx to .pdf in Acrobat Reader  (fails a couple of time to upload, then have to sign in, then starting to work!). Empirically this may help "set" in some way Acrobat Reader functionality. Not sure if needed but this step was part of my test path. Other tests that I ahve done skipping this were not successful. 
  • Close Acrobat Reader
  • Install Acrobat DC PRO from the CC interface (version 4.9.0.504 , which maanges the 32-bit apps!)
  • Start Acrobat Reader and do .docx to .PDF conversion again (note even though you have PRO installed, still do the conversion one more time in Acrobat Reader)
  • Start Microsoft Word and open a *.docx file and do Save As PDF there. This feature is installed by Acrobat DC Pro. Now this should work without error (previously I would get some missing RDF resource error or some 28000 licensing check error).

 

I wasted so much time figuring this out; hopefully this helps you. I also posted in a number of Adobe support channels about the main issue - almost impossible to get Adobe ARM apps and 32-bits to coexist on an ARM computer which can only deal with these two types of apps. Adobe changed the CC app manager and now supports only 64-bit apps and ARM but almost no Adobe apps are made for ARM so ARM computers need 32-bit apps. You ahve to choose between two CC versions, choose your poison:

 

  • CC latest version 5.3.5.518 to specifically for ARM but you lose support for 32-bit so you cannot manage any of the other Adobe app versions.
  • CC older version 4.9.0.504 to run 32-bit versions of Adobe apps but then you cannot install Lightroom (ARM) or Photoshop (ARM, beta).

 

Good luck!

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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And you need to uninstall all newer versions of the CC Suite, including Acrobat Reader. Otherwise, the Acrobat Pro will crash again and again.

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Community Beginner ,
Jan 25, 2021 Jan 25, 2021

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@derHeidi, thank youfor your suggestion. Was beating my head against the wall trying to fix sudden CC apps issues on my Surface Pro X (ARM). Adobe support was useless... your post solved it.

 

Thank you!!

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Hello guys. Sorry for bad english I'm french ! I have the same problem. So I followed exactly what you said but I couldn't log in either on CC or Adobe. Everytime I try to log in I get disconnected. Any help please? Is Adobe Acrobat working now on your Surface Pro X device? Thx

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Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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Not as of now. Adobe updated their CC and now it's harder to run an older version of Acrobat. I actually cancelled my subscription and moved to Drawboard; it works fantastic

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Thats a pitty. Having very similar issues with my Pro X. Love the device so i might move to Drawboard too.

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New Here ,
Mar 02, 2021 Mar 02, 2021

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I have a surface pro x - running adobe acrobat 9.0 (an old box version); running also Acrobat Reader. BUT while i tried to install adobe acrobat 2021 - a current version - doesnt work, couldnt intall at all

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