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Acrobat DC, Prepare Form, Text Fields disappear from pdf downloads

New Here ,
Jan 31, 2021 Jan 31, 2021

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Hi,

 

I've been creating fillable text form in Acrobat DC. However, the fillable boxes disappear after I download them to my computer and open them again. and open the file as a pdf. the text boxes aren't there, though they are still  in DC.  Here's a two-minute video to show what I'm doing so you can see my process exactly and flag where I'm making the mistake. The pdf download shown in the video is attached below.

 

Thank you!

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Community Expert ,
Jan 31, 2021 Jan 31, 2021

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The problem is with the application you're using to open the file after creating it. It's corrupting it. Stick to using Adobe software and it should work fine.

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