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Acrobat DC Pro 2020 - Unable to highlight on text on mac

New Here ,
Oct 13, 2020

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Updated program. Now unable to highlight text which was previously easily accomplished. Has anyone been able to solve this issue? Is this considered an upgrade? Thanks

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Acrobat DC Pro 2020 - Unable to highlight on text on mac

New Here ,
Oct 13, 2020

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Updated program. Now unable to highlight text which was previously easily accomplished. Has anyone been able to solve this issue? Is this considered an upgrade? Thanks

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30

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Oct 13, 2020 0
Amal. LATEST
Adobe Employee ,
Oct 13, 2020

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Hi Raseik,

 

We are sorry for the trouble. As described you are unable to highlight the text on Mac after updating the application.

 

Please reboot the computer once and see if that helps.

 

If it still doesn't work,  please try with a different PDF file to check if its a file specific issue or not. Also, do you get any error message when you try to highlight the text in the PDF file? If yes, please share the screenshot of the same for a better understanding.

 

Please try reset the preferences as described here https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that makes any difference.

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

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