Highlighted

Acrobat DC Pro Subscription not working - Failing at INstallation

New Here ,
Aug 25, 2020

Copy link to clipboard

Copied

Dear Team,

I'm facing an issue with the installation of DC acrobat Pro after subscribing it . Its been 6 months I'm unable to use the tool after being paid . 

 

Currently the system shows the version as "Acrobat Reader DC" but Im trying to install Acrobat DC Pro as per my subscription . 

 

It keeps staying at this page during installation even after 12 hours . 

 

 
 
TOPICS
General troubleshooting, Install update and subscribe to Acrobat

Views

26

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Acrobat DC Pro Subscription not working - Failing at INstallation

New Here ,
Aug 25, 2020

Copy link to clipboard

Copied

Dear Team,

I'm facing an issue with the installation of DC acrobat Pro after subscribing it . Its been 6 months I'm unable to use the tool after being paid . 

 

Currently the system shows the version as "Acrobat Reader DC" but Im trying to install Acrobat DC Pro as per my subscription . 

 

It keeps staying at this page during installation even after 12 hours . 

 

 
 
TOPICS
General troubleshooting, Install update and subscribe to Acrobat

Views

27

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 25, 2020 0
Most Valuable Participant ,
Aug 25, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 25, 2020 0
New Here ,
Aug 25, 2020

Copy link to clipboard

Copied

adobe_error_3.PNGadobe_error_2.PNGadobe_error_1.PNGThanks I have tried installing this . BUt I'm unable to sign in and use this Acrobat DC Pro . Attached the error message .

 

1. It shows Internet connection is down or clock settings is wrong . When I choose "Sign In Later" it throws me with Trial option.

 

2. It shows to start the "TRIAL" option . I dont know why it has to be a trial when I'm already subscribed 

 

3. When I Choose option "License Software" it agin shows to retry connecting to Internet or Enter the Serial #

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 25, 2020 0