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Acrobat Dc says i do not have an acrobat dc subscription

New Here ,
Oct 12, 2020

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I am trying to create pdfs files however it is saying i need a suscription but i have a student creative cloud membership which comes with acrobat

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Acrobat Dc says i do not have an acrobat dc subscription

New Here ,
Oct 12, 2020

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I am trying to create pdfs files however it is saying i need a suscription but i have a student creative cloud membership which comes with acrobat

TOPICS
Standards and accessibility

Views

28

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 12, 2020 0
Amal. LATEST
Adobe Employee ,
Oct 12, 2020

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Hi Shana,

 

We are sorry for the trouble. As described, you are unable to create PDF and getting the message to get the subscription.

 

I have checked your subscription details and found that you have a valid subscription for Creative Cloud All Application. Please try to sign out of the application and reboot the computer once and sign back with your Adobe ID and check if that helps.

 

If it still doesn't work please look at the steps provided in the help pages listed below:

https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html

https://helpx.adobe.com/in/acrobat/kb/troubleshoot-activation.html

 

Let us know how it goes

 

Regards

Amal

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