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Acrobat DC slow on Mac

Community Beginner ,
Sep 14, 2020

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Hello

I'm running Acrobat DC version 20.12.20043.396433 on my MacBook Air on 10.15.6. Both Acrobat DC and MacOS are up to date.

Whenever I run Acrobat DC, it opens OK but it is incredibly slow in doing anything. Even scrolling is dire. All other apps scroll smoothly and immediately but with Acrobat there is a delay and the scrolling is really jumpy.

Can anybody assist please?

Cheers,

Keith

 

Hi Keith,

 

++adding on to the expert's advice.

You may try resetting the Acrobat's preferences following these instruction: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

Also, to uninstall the application, you can use this cleaner tool: http://labs.adobe.com/downloads/acrobatcleaner.html 

 

Let us know if this makes a difference.

 

Thanks,

Akanchha

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Acrobat DC slow on Mac

Community Beginner ,
Sep 14, 2020

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Hello

I'm running Acrobat DC version 20.12.20043.396433 on my MacBook Air on 10.15.6. Both Acrobat DC and MacOS are up to date.

Whenever I run Acrobat DC, it opens OK but it is incredibly slow in doing anything. Even scrolling is dire. All other apps scroll smoothly and immediately but with Acrobat there is a delay and the scrolling is really jumpy.

Can anybody assist please?

Cheers,

Keith

 

Hi Keith,

 

++adding on to the expert's advice.

You may try resetting the Acrobat's preferences following these instruction: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

Also, to uninstall the application, you can use this cleaner tool: http://labs.adobe.com/downloads/acrobatcleaner.html 

 

Let us know if this makes a difference.

 

Thanks,

Akanchha

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Sep 14, 2020 0
Adobe Community Professional ,
Sep 14, 2020

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I am using Acrobat DC Pro on a MacBook Pro that is three years old with macOS 10.14 and don't see any problems with the speed of Acrobat. My OS is one version back, so that may make a difference. How old is your MacBook Air? 

 

The first thing I would try is to uninstall Acrobat, and then re-install to see if that makes a difference. 

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Sep 14, 2020 0
Community Beginner ,
Sep 15, 2020

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Hi Karl

Thanks for your reply - my MacBook Air is 2 years old. I'll try some of the other solutions that may be offered in your other thread and then perhaps the reinstallation.

Keith

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Sep 15, 2020 0
Adobe Community Professional ,
Sep 14, 2020

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Looks like you are not alone: A quick search through the recent questions shows this:

 

https://community.adobe.com/t5/acrobat/acrobat-pro-dc-slow-redraw-mac/td-p/11429238?page=1

 

 

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Sep 14, 2020 0
Adobe Employee ,
Sep 14, 2020

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Hi Keith,

 

++adding on to the expert's advice.

You may try resetting the Acrobat's preferences following these instruction: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

Also, to uninstall the application, you can use this cleaner tool: http://labs.adobe.com/downloads/acrobatcleaner.html 

 

Let us know if this makes a difference.

 

Thanks,

Akanchha

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Sep 14, 2020 0
Community Beginner ,
Sep 15, 2020

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Hi Akanchha

Thanks - I saw this thread the other day, but couldn't get past the first step because there was no Acrobat Webcapture Cookies file in the preferences folder.

Cheers,

Keith

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Sep 15, 2020 0
Community Beginner ,
Sep 18, 2020

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Hi Akanchha

Thanks - I found Acrobat WebCapture Prefs in a sub-folder so moved it to the desktop and then moved the other file and folder and it seems to have solved the problem, so thanks!

 

Do I need to keep these files or can I move them to the trash?

 

Cheers,

Keith

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Sep 18, 2020 0
Adobe Employee ,
Sep 21, 2020

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Hi Keith,

 

Glad it stated working for you. You can put those files in trash. We keep them on desktop just to be on safer side if we need them back. Now as preferences has been recreated, we can delete the previous one .

 

~Akanchha 

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Sep 21, 2020 0
Community Beginner ,
Sep 21, 2020

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Thanks very much Akanchha - appreciate your help.

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Sep 21, 2020 1