Highlighted

Acrobat DC unable to print in MS Outlook Office 365 on Windows 10

New Here ,
Feb 13, 2018

Copy link to clipboard

Copied

Last night, I downloaded updates to Windows 10 (not sure exactly what - did it while I was sleeping).

This morning, I couldn't print any emails (Outlook MS Office 365) via Adobe PDF printer (I have Adobe DC).  Everything was working fine before the update.

Could print MS Word (MS Office 365) to Adobe PDF.

Under device settings, I set Acrobat PDF writer as default printer AND under printing preferences, I checked the box "Ask to Replace Existing PDF File"

Now, I CAN print my emails via Adobe PDF printer.

Bizarre

TOPICS
Print and prepress, Windows

Views

3.6K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Acrobat DC unable to print in MS Outlook Office 365 on Windows 10

New Here ,
Feb 13, 2018

Copy link to clipboard

Copied

Last night, I downloaded updates to Windows 10 (not sure exactly what - did it while I was sleeping).

This morning, I couldn't print any emails (Outlook MS Office 365) via Adobe PDF printer (I have Adobe DC).  Everything was working fine before the update.

Could print MS Word (MS Office 365) to Adobe PDF.

Under device settings, I set Acrobat PDF writer as default printer AND under printing preferences, I checked the box "Ask to Replace Existing PDF File"

Now, I CAN print my emails via Adobe PDF printer.

Bizarre

TOPICS
Print and prepress, Windows

Views

3.6K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 13, 2018 0
Adobe Employee ,
Feb 13, 2018

Copy link to clipboard

Copied

Hi Irenew,

Please try following troubleshooting steps:

1- Reboot the machine if you haven't already and try again.

2- Check if an update is available for Acrobat using "check for updates" option under Help menu. You may also download updates manually using this link: Adobe - Acrobat : For Windows , reboot the machine after installing update and check.

3- If that doesn't work, repair MS Outlook and check: Repair an Office application - Office Support

Let us know how it goes.

Shivam

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 13, 2018 1
Adobe Community Professional ,
Feb 15, 2018

Copy link to clipboard

Copied

If I read you well, your problem is solved?

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 15, 2018 0
Adobe Employee ,
Feb 15, 2018

Copy link to clipboard

Copied

On behalf of Adobe …

There is a known problem in the most recent Patch Tuesday update to Windows 10 that seems to corrupt the Adobe PDF PostScript Printer driver instance. Stay tuned for more information for fixing this. It is absolutely not caused by Acrobat and cannot be fixed simply by applying the latest Acrobat update!

Please stay tuned to this thread …

          - Dov

- Dov Isaacs, Principal Scientist, Adobe

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 15, 2018 3
New Here ,
Oct 15, 2020

Copy link to clipboard

Copied

Was there a fix for this? Having the issue now.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 15, 2020 0
Adobe Employee ,
Oct 15, 2020

Copy link to clipboard

Copied

Hi Cristina,

 

Thank you for reaching out.

 

As you experience the issue in printing emails from Outlook, could you please provide more details about it?

- Did you make any recent changes after which it started?

- Share the Outlook and Acrobat version on the machine.

- OS version on the machine

- What happens when you try to print to PDF? Do you get any error messages?

 

We will be waiting for your response.

 

Thanks,

Meenakshi

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 15, 2020 0
New Here ,
Feb 07, 2019

Copy link to clipboard

Copied

When printing to pdf from Outlook 2 select MICROSOFT PRNT TO PDF as your printer.  DO Not choose the Adobe PDF selection, it does not produce your copy.  Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 07, 2019 0