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Acrobat DC v 20 won't open since installed MacOS Catalina 10.15.6

New Here ,
Sep 04, 2020

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Acrobat DC v 20 won't open since installed MacOS Catalina 10.15.6. It just stopped working, won't open at all. Any ideas?

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Crash or freeze, General troubleshooting, How to

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Acrobat DC v 20 won't open since installed MacOS Catalina 10.15.6

New Here ,
Sep 04, 2020

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Acrobat DC v 20 won't open since installed MacOS Catalina 10.15.6. It just stopped working, won't open at all. Any ideas?

TOPICS
Crash or freeze, General troubleshooting, How to

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27

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Sep 04, 2020 0
Adobe Employee ,
Sep 04, 2020

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Hi Mike,

 

Sorry to see your struggle. Looking at the description given above, looks like the application is not responding at all.

You may try the following steps, to see if it lets you to get the application running back or not:

1- Restart your computer first

2- Try reopening the app. If it doesn't

3- Use the cleaner tool to remove the application https://labs.adobe.com/downloads/acrobatcleaner.html?22 and reinstall it https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

Hope this helps.

 

Thanks,

Akanchha 

 

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