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Acrobat DC vanishes with every function

New Here ,
Aug 07, 2020

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Up until last week I never had a problem with Acrobat. Now no matter what I do, it will open a file, but if I try and print it just vanishes. It does this for everything apart from Repair Installation or Updates and it doesn't matter if I run as administrator. I'm using Windows 10. It also looks like the function icons are there, but I am sure the text that is supposed to be next to them are missing. I can print PDFs through Edge so I know the printers aren't the issue. I'm just really at a loss what to try next.

Thanks

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Crash or freeze, General troubleshooting

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Acrobat DC vanishes with every function

New Here ,
Aug 07, 2020

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Up until last week I never had a problem with Acrobat. Now no matter what I do, it will open a file, but if I try and print it just vanishes. It does this for everything apart from Repair Installation or Updates and it doesn't matter if I run as administrator. I'm using Windows 10. It also looks like the function icons are there, but I am sure the text that is supposed to be next to them are missing. I can print PDFs through Edge so I know the printers aren't the issue. I'm just really at a loss what to try next.

Thanks

TOPICS
Crash or freeze, General troubleshooting

Views

24

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 07, 2020 0
Adobe Employee ,
Aug 07, 2020

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Hi there! 

 

Thank you for reaching out and sorry about the trouble.

 

As I understand, the application closes every time when you try to print the PDF. Is that correct? 

If yes, please try once the troubleshooting steps provided in the folllowing help document: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Also, try resetting the application preferences using the steps suggested here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

If that doesn't work, please share the application and OS version with us. You may check the application version using the steps suggested here: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Check if the issue occurs only when you try to print the PDF or with the some other workflow too. Also, if it happens with a particular PDF or with other files as well.

 

Let us know if the issue still persists.

 

Regards,

Meenakshi

 

 

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