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Acrobat DC wil not download

New Here ,
Jul 18, 2020

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Acrobat crashed several days ago. I have been trying to download a new version but won't download. I tried the uninstaller but seems it didn't work entirely. When I try to download new version, it thinks I have it and says to "Open" but nothing is there. Running MacOS 10.14.6 on Late 2013 Mac Pro. Thank heavens I didn't remove Acrobat XI Pro so that I can still do some of my work. 

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Acrobat DC wil not download

New Here ,
Jul 18, 2020

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Acrobat crashed several days ago. I have been trying to download a new version but won't download. I tried the uninstaller but seems it didn't work entirely. When I try to download new version, it thinks I have it and says to "Open" but nothing is there. Running MacOS 10.14.6 on Late 2013 Mac Pro. Thank heavens I didn't remove Acrobat XI Pro so that I can still do some of my work. 

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Installation

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28

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Adobe Community Professional ,
Jul 19, 2020

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Did you run the Adobe Cleaner Tools?

 

Restart computer.

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Jul 19, 2020

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same thing happened with me last time and I already tried cleaner tool but still same issue. Now I will try after upgrading the Mac OS.

unlockerplus.com

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