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Acrobat DC won't launch anymore.

Community Beginner ,
Jan 30, 2018

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Acrobat DC won't launch anymore, I am using High Sierra, is there any way around this? I have re-installed but no luck.

I had help from the online chat team who fixed the issue when we shared screens, so it is all working again.

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Install update and subscribe to Acrobat

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Acrobat DC won't launch anymore.

Community Beginner ,
Jan 30, 2018

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Acrobat DC won't launch anymore, I am using High Sierra, is there any way around this? I have re-installed but no luck.

I had help from the online chat team who fixed the issue when we shared screens, so it is all working again.

TOPICS
Install update and subscribe to Acrobat

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5.4K

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Jan 30, 2018 0
Adobe Employee ,
Jan 31, 2018

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Hi Anthonym,

As you have mentioned that the application does not launch, what exactly happens when you try to open the application?

Do you get any error message? If yes, please share the exact message you get or the screenshot of the page.

To add the screenshot here, please use the insert icon provided in the reply window as shown below:

Capture screenshot.PNG

Once you click on this icon, you get a small window.

Click on Insert Image and then browse the location where you have saved the screenshot file.

Select the file and click on Open > Insert Image.

Try to reset the Acrobat preferences.

Take help of the steps mentioned here How to reset Acrobat Preference settings to default.

If that does not work uninstall the application and run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs on your Mac.

Then try to re-install the same version from here Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Let us know if you need any help.

Regards,

Meenakshi

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Jan 31, 2018 0
Community Beginner ,
Jan 31, 2018

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Nothing happens, no error message nothing. The top menu bar all goes black and only the Adobe Cloud Icon is white. Acrobat does not launch at all.

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Jan 31, 2018 0
Adobe Employee ,
Feb 01, 2018

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Did you try resetting the preferences of the application?

Or did you use the cleaner tool to uninstall the application and then re-install as suggested above in reply 1?

If not, please those steps and then check if you can launch the application.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

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Feb 01, 2018 0
Community Beginner ,
Feb 01, 2018

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I had help from the online chat team who fixed the issue when we shared screens, so it is all working again.

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Feb 01, 2018 1
Adobe Employee ,
Feb 01, 2018

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Glad to know that the issue is resolved.

If possible, please share steps or troubleshooting done to resolve the issue.

It will help others who are experiencing the same issue and looking for the resolution here.

Regards,

Meenakshi

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Feb 01, 2018 0
New Here ,
Oct 18, 2018

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I have the same issue that happened after I updated to Creative Cloud 2019. Acrobat DC gives me the error show below. When I click on "Get Application Manager" it takes me to Adobe download page but after I download it, it just installs the CC install app that's pined to my menu bar. Does not install Application Manager unless that's the same as the CC install app? DC was working fine until 2019 update. Please help for I use it on a daily basis and the free Acrobat Reader is limited to my needs

thank you

Screen Shot 2018-10-18 at 3.45.14 PM.png

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Oct 18, 2018 0
Community Beginner ,
Oct 19, 2018

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I solved my problem resetting preferences and reboot machine (on windows 10)

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Oct 19, 2018 1
New Here ,
Aug 31, 2020

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I can't get it to run, either. I'm running Windows 10 Pro and when I try to open Acrobat DC, nothing happens at all. Just nothing. Same with if I try to open a pdf with Open With Acrobat DC. I've turned off AdBlocker. I just suddenly have no capability to work with pdfs. 

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Aug 31, 2020 0
try67 LATEST
Most Valuable Participant ,
Sep 01, 2020

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Did you try the suggestions made in this thread?

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Sep 01, 2020 0