Acrobat DC

New Here ,
Apr 18, 2021 Apr 18, 2021

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My Acrobat keeps closing down documents when I try to scroll.

Any suggested fixes?

Thanks, Ian

 

 

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General troubleshooting

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Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

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Hi Ian,

 

Hope you are doing well and sorry for the trouble. As described, the Acrobat closes when you scroll down the documents.

 

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check

 

- If the file is stored on a shared network/drive, please download and save the file to your computer first and then try to open it with Adobe Acrobat/Reader DC

 

- What is the version of the Acrobat DC and the OS you are using? To check the version of the application go to Help > About Acrobat and make sure you have the latest version 21.01.20149 installed. Go to Help > Check for Updates and reboot the computer once.

 

You may also try to turn off the protected mode (Win Only) and see if that helps. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at start up' Turn off the Protected Mode and Uncheck 'Enhanced Security' > Click OK and reboot the computer. 

Note: Please turn on the security after testing to avoid any security risks.

 

You may also check out the help pages listed below:

- Mac: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

- Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

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