Acrobat do not start after Mac System update to Catalina 10.15.7

[MALDOMA]

Hi,

I need to use Acrobat in my daily work and the application does not start... Instead, only system error reports are sent to Apple...

Any help?

[JR Boulay]

Which Acrobat version?

[MALDOMA]

I'm using Acrobat DC version 20.0

[MeenakshiNegi]

Hi MALDOMA,

Thank you for reaching out.

As per your description, Acrobat does not start. Could you please confirm if you receive any error message when trying to launch the application?

We did check that you have subscribed to the Creative Cloud All Apps service. Please share the Acrobat and Creative Cloud version installed on the machine.

We will be waiting for your response.

Thanks,

Meenakshi

[MeenakshiNegi · Accepted solution]

Hey MALDOMA!

Thank you for reaching out.

As per your description, Adobe Acrobat does not work. Could you please confirm if you receive any error message when trying to launch the application? If yes, please share the screenshot of the error message.

We did check that you have subscribed to Creative Cloud All apps service. Please share the Creative Cloud and Acrobat Pro DC version. 

Try once to remove the application using the cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)and reboot the mac.  Then reinstall the application from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

Let us know how it goes.

Thanks,

Meenakshi

[MALDOMA]

Hi,

Thanks for your reply. I reinstalled the application and after restart it is working fine.

Cheers,

Mariusz

[MeenakshiNegi]

Awesome! Glad to know that the issue is resolved.

Let us know if you need any further help.

Thanks,

Meenakshi