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Acrobat do not start after Mac System update to Catalina 10.15.7

New Here ,
Sep 28, 2020

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Hi,

I need to use Acrobat in my daily work and the application does not start... Instead, only system error reports are sent to Apple...

Any help?

Hey MALDOMA!

 

Thank you for reaching out.

 

As per your description, Adobe Acrobat does not work. Could you please confirm if you receive any error message when trying to launch the application? If yes, please share the screenshot of the error message.

We did check that you have subscribed to Creative Cloud All apps service. Please share the Creative Cloud and Acrobat Pro DC version. 

 

Try once to remove the application using the cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)and reboot the mac.  Then reinstall the application from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Acrobat do not start after Mac System update to Catalina 10.15.7

New Here ,
Sep 28, 2020

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Hi,

I need to use Acrobat in my daily work and the application does not start... Instead, only system error reports are sent to Apple...

Any help?

Hey MALDOMA!

 

Thank you for reaching out.

 

As per your description, Adobe Acrobat does not work. Could you please confirm if you receive any error message when trying to launch the application? If yes, please share the screenshot of the error message.

We did check that you have subscribed to Creative Cloud All apps service. Please share the Creative Cloud and Acrobat Pro DC version. 

 

Try once to remove the application using the cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)and reboot the mac.  Then reinstall the application from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Crash or freeze

Views

108

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Sep 28, 2020 0
Adobe Community Professional ,
Sep 28, 2020

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Which Acrobat version?

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Sep 28, 2020 0
New Here ,
Sep 28, 2020

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I'm using Acrobat DC version 20.0

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Sep 28, 2020 0
Adobe Employee ,
Sep 28, 2020

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Hey MALDOMA!

 

Thank you for reaching out.

 

As per your description, Adobe Acrobat does not work. Could you please confirm if you receive any error message when trying to launch the application? If yes, please share the screenshot of the error message.

We did check that you have subscribed to Creative Cloud All apps service. Please share the Creative Cloud and Acrobat Pro DC version. 

 

Try once to remove the application using the cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)and reboot the mac.  Then reinstall the application from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Sep 28, 2020 0
New Here ,
Sep 29, 2020

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Hi,

Thanks for your reply. I reinstalled the application and after restart it is working fine.

Cheers,

Mariusz

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Sep 29, 2020 0
Adobe Employee ,
Sep 29, 2020

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Awesome! Glad to know that the issue is resolved.

Let us know if you need any further help.

 

Thanks,

Meenakshi

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Sep 29, 2020 0