Acrobat Error when Scrolling down on any PDF

[pabloa34398817]

I got a user that gets the following error when opening any PDFs:

"An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem."

The user is running:

Windows 10 64-bit 1909
Adobe Acrobat 2019.010.20091 (after I reinstalled, she was up to the latest version)

I have already repaired, reinstalled Adobe Acrobat, used the cleaner tool to reinstall the entire suite.
I have copied the files to a different computer and I was able to open it with no issues so it can't be any of the files.

[sweta18]

Hi,
Thanks for reaching out to us. We are sorry for the inconvenience.

Can you share one of the PDF files having the issue?

This issue seems to be specific to few machines.

We are investigating the issue.

Thanks,

Sweta Karn

[pabloa34398817]

I cannot share the specific file because it contains sensitive information.

This issue happens with any PDF file. (Even if I download a fresh one from any site.)

I used this as a test case: https://www.adobe.com/content/dam/acom/en/devnet/acrobat/pdfs/pdf_open_parameters.pdf

[sweta18]

Hi,

Thank you for the response.

We have an open issue for the same & we are working on it.

We will update you.

Thanks,

Sweta Karn