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Acrobat installer encountered an unexpected failure. Please try again. If it continues to fail, contact Adobe support.

New Here ,
Jan 24, 2018 Jan 24, 2018

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The Adobe Acrobat Pro DC installer is failing with the error message, "Acrobat installer encountered an unexpected failure.  Please try again.  If it continues to fail, contact Adobe support."  I have a Windows 7 operating system and did have versions of Acrobat and Reader installed previously.  I've uninstalled those previous versions.  Based on a different forum question, I ran the Adobe cleaner tool to make sure the uninstalls had not left anything behind.  I am in the administrator group on my computer.  What is the next step to try to get this to install successfully?

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Install update and subscribe to Acrobat

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New Here ,
Jan 25, 2018 Jan 25, 2018

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Thanks for the suggestion.  I checked for the log file, but it was not being updated by the installer.  It must have failed before writing anything to the log file.

It turns out that my error was caused by something in the network configuration at my office.  When I tried running the installer connected to my home network it ran successfully.

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Community Expert ,
Jan 24, 2018 Jan 24, 2018

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New Here ,
Jan 25, 2018 Jan 25, 2018

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Thanks for the suggestion.  I checked for the log file, but it was not being updated by the installer.  It must have failed before writing anything to the log file.

It turns out that my error was caused by something in the network configuration at my office.  When I tried running the installer connected to my home network it ran successfully.

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Community Expert ,
Jan 25, 2018 Jan 25, 2018

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you're welcome.

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New Here ,
Apr 05, 2019 Apr 05, 2019

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Please, someone, assist me. The acrobat installer will keeps failing and I am not a tech person... Analyzing log in files doesnt work for me.

Is there a support chat or a number to call.

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Community Expert ,
Apr 05, 2019 Apr 05, 2019

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for acrobat dc,

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

for older acrobat, they probably won't help,

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

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