Acrobat is crashing frequently

New Here ,
Feb 04, 2021 Feb 04, 2021

Copy link to clipboard

Copied

Please find the log from event viewer.

Faulting application name: Acrobat.exe, version: 20.1.30018.18527, time stamp: 0x5fced817
Faulting module name: Acrobat.dll, version: 20.1.30018.18527, time stamp: 0x5fced80c
Exception code: 0xc0000005
Fault offset: 0x0013d5a9
Faulting process id: 0x87fc
Faulting application start time: 0x01d6f9518cd7129f
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat\Acrobat.dll
Report Id: ab9facec-9d0d-48ef-afcf-ea4d940563c8
Faulting package full name:
Faulting package-relative application ID:

TOPICS
Crash or freeze

Views

108

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2021 Feb 09, 2021

Copy link to clipboard

Copied

Can someone suggest solution for this problem 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

Copy link to clipboard

Copied

Hi Krishna,

 

Thank you for reaching out and sorry for the delay in response.

 

We have released an update for Acrobat on February 9, 2021. Please try updating the application to the latest version and reboot the machine once.

You can install the latest update for the application directly from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/classic/dcclassic20.001feb2021.htm... 

For more information on the latest updates, you may refer to this link: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

 

 

If you still experience the crash issue, please let us know.

 

Thanks,

Meenakshi

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

Thank you for the response.

But still facing same error even after updating Acrbat.

Please let me know is there anything else we can do.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 03, 2021 May 03, 2021

Copy link to clipboard

Copied

We are still getting same error even after updating the Adobe Acrobat Standard 2020 version [2020.100.30020]

The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) 5/3/2021 1:49:32 AM
ClientInformation :- The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) 5/3/2021 1:49:31 AM
Error in Opening pdf acrobat try counter - 4 - Error- The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) 5/3/2021 1:49:31 AM
Error in Opening pdf acrobat try counter - 3 - Error- The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) 5/3/2021 1:49:31 AM
Error in Opening pdf acrobat try counter - 2 - Error- The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) 5/3/2021 1:49:31 AM
Error in Opening pdf acrobat try counter - 1 - Error- The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) 5/3/2021 1:49:31 AM
Error in Opening pdf acrobat try counter - 0 - Error- Unable to cast COM object of type 'System.__ComObject' to interface type 'Acrobat.Interop.CAcroPDDoc'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{9B4CD3E7-4981-101B-9CA8-9240CE2738AE}' failed due to the following error: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA).
Same functionality working fine with Adobe 9.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines