Acrobat is very slow

Explorer ,
Apr 09, 2018

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When I start Acrobat it takes a long time to start, sometimes the windows are blank, there s the interminable spinning wheel and them the page opens.

Scrolling takes a long time between pages and quitting sometimes hangs (with spinning wheel).

It appears that Acrobat may be being influenced by internet connections, cloud or whatever but this has been happening for a while and through a few past releases as well.

I like acrobat and have been using it since the year dot, but this behaviour is starting to be a pain.

Am using a MacPro, 8 core 64GB RAM

Haven't tried deleting Acrobat, preferences etc and reinstalling

Look forward to some help and guidance

Ron

Hello Ron,

We apologize for the inconvenience caused, as per the description above, Acrobat Pro is running slow on your Mac machine, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates.

Uncheck these two options from Edit>Preferences>General> and uncheck Show online Storage when opening files and Show online storage when saving files and see if this brings any difference.

Try resetting the preferences of Acrobat once, to reset the preferences, please refer to How to reset Acrobat Preference settings to default.

Reboot the machine and see if this brings any difference.

If the issue persists, please share the following details:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Acrobat is very slow

Explorer ,
Apr 09, 2018

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When I start Acrobat it takes a long time to start, sometimes the windows are blank, there s the interminable spinning wheel and them the page opens.

Scrolling takes a long time between pages and quitting sometimes hangs (with spinning wheel).

It appears that Acrobat may be being influenced by internet connections, cloud or whatever but this has been happening for a while and through a few past releases as well.

I like acrobat and have been using it since the year dot, but this behaviour is starting to be a pain.

Am using a MacPro, 8 core 64GB RAM

Haven't tried deleting Acrobat, preferences etc and reinstalling

Look forward to some help and guidance

Ron

Hello Ron,

We apologize for the inconvenience caused, as per the description above, Acrobat Pro is running slow on your Mac machine, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates.

Uncheck these two options from Edit>Preferences>General> and uncheck Show online Storage when opening files and Show online storage when saving files and see if this brings any difference.

Try resetting the preferences of Acrobat once, to reset the preferences, please refer to How to reset Acrobat Preference settings to default.

Reboot the machine and see if this brings any difference.

If the issue persists, please share the following details:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

TOPICS
General troubleshooting

Views

30.7K

Likes

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Apr 09, 2018 2
Adobe Employee ,
Apr 09, 2018

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Hello Ron,

We apologize for the inconvenience caused, as per the description above, Acrobat Pro is running slow on your Mac machine, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates.

Uncheck these two options from Edit>Preferences>General> and uncheck Show online Storage when opening files and Show online storage when saving files and see if this brings any difference.

Try resetting the preferences of Acrobat once, to reset the preferences, please refer to How to reset Acrobat Preference settings to default.

Reboot the machine and see if this brings any difference.

If the issue persists, please share the following details:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Apr 09, 2018 3
Explorer ,
Apr 09, 2018

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Hi Anand

Thankyou very much for your help.

Both Acrobat and Mac OS are up to date.

I found 8 other plist files ie "com.adobe.Acrobat.Pro.plist.HsWS7G7", "com.adobe.Acrobat.Pro.plist.uBaczGJ" etc.

Looks like these could have been hangovers from previous updates?

Deleted them all, rebooted and Acrobat is once again FAST, thankyou.

Just checked my wife's iMac and Acrobat is performing as it should.

Impressed with the quick response to my problem, I take back any dark thoughts I had.

Have a great week

Regards

Ron

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Apr 09, 2018 1
Adobe Employee ,
Apr 10, 2018

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Hi Ron,

Great! Good to hear that the issue got fixed and you are back on track. Nice job troubleshooting that.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Apr 10, 2018 1
New Here ,
May 19, 2020

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Anand,

 

How do you track down/delete additional PLIST files? How do you kno which one your machine is using?

 

Im running windows 10

 

Thank you,

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May 19, 2020 0
New Here ,
Aug 03, 2020

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Hi Ron,

What folder path did you find these plist files? I've been experiencing the same issues for a while and is a HUGE hand up in mywork flow. Would love to find out where you found these to solve the problem.

 

thanks!

Anh

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Aug 03, 2020 0
New Here ,
Nov 20, 2020

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take a look in ~/Library/Preferences/

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Nov 20, 2020 0
New Here ,
Apr 10, 2018

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Why this page is so slow

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Apr 10, 2018 0
Explorer ,
Apr 11, 2018

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Hi Khan

I did on the 9th

Best Regards

Ron Frew

[Personal info removed by Mod: website address] Note: Please do not share the email address, phone number or any personal details on the forum.

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Apr 11, 2018 0