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Acrobat not maintaining formatting from word to pdf

New Here ,
Apr 21, 2017 Apr 21, 2017

I am having a problem when converting from .doc to .pdf using one particular font family.  I have installed the font as an .ttf and as an .otf and have had the same problem occur.  I did not have the problem until I got a new computer and moved from Office 2010 to Office 2016.

What happens is that I have my word doc formatted perfectly, for example a 2-page flyer with text and a couple images.  When I try to convert it to pdf, if becomes a 3-4 page document. From what I can tell, the spacing between the lines in the text is changing from .doc to .pdf.  I have tried everything and I cannot figure out the problem/solution. 

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1 ACCEPTED SOLUTION
Apr 23, 2017 Apr 23, 2017

These problems have been occurring for many years and have nothing to do with Adobe or Acrobat.

Simply stated, Office applications often make formatting decisions based on “unconventional” interpretations and use of metrics of particular fonts. And seemingly, the problems are exaggerated even more when creating PDF files or outputting to a real printer. The problems typically most often occur when using typefaces with large complements of glyphs and/or with glyphs for ornaments or special characters that have “bounding boxes” larger than those of the base ASCII character set. Many Adobe OpenType Pro fonts fall into this category. Note that with professional layout tools, these problems don't occur. And unfortunately, there is nothing that the font vendors themselves can do to remedy the problem.

In my personal experience, at least some of these issues can be avoided by defining styles and using same that avoid concepts such as single spacing or anything based upon what Microsoft Office application may wrongly interpret single spacing (or double, 1.5, double, triple, etc. spacing) to be. For example, instead of defining text to be 12 pt. with single spacing or more likely multiple 1.2 spacing, define the style to be 12 pt. with exactly 14.4 pt line spacing. This bypasses Office's own interpretation of what single spacing (or multiples thereof) is for a particular font.

This doesn't bypass the problem of differences in the horizontal character spacing which often depends upon which printer / driver is currently defined as your “default” while editing the document. Horizontal character spacing within Office often varies depending upon the stated current resolution of the current printer / driver.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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Community Expert ,
Apr 22, 2017 Apr 22, 2017

- What version of Acrobat are you using?

- How exactly are you converting the document from Word to PDF?

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New Here ,
Apr 22, 2017 Apr 22, 2017

I am using acrobat XI. I have tried every possible way to create a PDF:

using the PDF maker within word, print to adobe pdf, print to Microsoft PDF

maker, save as PDF, etc.

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Community Expert ,
Apr 22, 2017 Apr 22, 2017

What exact version number of Acrobat XI? Look under Help - About Adobe Acrobat...

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New Here ,
Apr 22, 2017 Apr 22, 2017

Version 11.0.19.15

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LEGEND ,
Apr 22, 2017 Apr 22, 2017

Have you tried changing the PDFMaker's settings. Especially the "accessibility" settings. You do not want to allow reflow for accessibility.

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New Here ,
Apr 22, 2017 Apr 22, 2017

Where would I find those settings- in MS office, or in Acrobat. Thanks

From: gkaiseril

Sent: Saturday, April 22, 2017 9:33 AM

To: Carmina Lass <carmina@creditbuildersalliance.org>

Subject: Acrobat not maintaining formatting from word to

pdf

Acrobat not maintaining formatting from word to pdf

created by gkaiseril

<https://bits.zynbit.com/link?guid=d8642a60-9ea1-461b-b23b-55b1dfb3863f&url=https://forums.adobe.com/people/gkaiseril>

in Creating PDFs - View the full discussion

<https://bits.zynbit.com/link?guid=5d4fd47f-a1d4-493e-b3a2-590fc7729c10&url=https://forums.adobe.com/message/9471394#9471394>

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LEGEND ,
Apr 22, 2017 Apr 22, 2017

On the "Acrobat" ribbon opened by using the Acrobat tab there should be an option "PDFMaker Preferences". You need to select or in-select the options you want to use.

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New Here ,
Apr 22, 2017 Apr 22, 2017

The box that says “Enable Accessibility and Reflow with tagged Adobe PDF”

is unchecked and the problem is still occurring.

From: gkaiseril

Sent: Saturday, April 22, 2017 10:55 AM

To: Carmina Lass <carmina@creditbuildersalliance.org>

Subject: Acrobat not maintaining formatting from word to

pdf

Acrobat not maintaining formatting from word to pdf

created by gkaiseril

<https://bits.zynbit.com/link?guid=e3241fd0-3a03-4848-bada-8487f571c0ba&url=https://forums.adobe.com/people/gkaiseril>

in Creating PDFs - View the full discussion

<https://bits.zynbit.com/link?guid=ea3b8287-efba-411b-85d8-e929254e5597&url=https://forums.adobe.com/message/9471474#9471474>

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Apr 23, 2017 Apr 23, 2017

These problems have been occurring for many years and have nothing to do with Adobe or Acrobat.

Simply stated, Office applications often make formatting decisions based on “unconventional” interpretations and use of metrics of particular fonts. And seemingly, the problems are exaggerated even more when creating PDF files or outputting to a real printer. The problems typically most often occur when using typefaces with large complements of glyphs and/or with glyphs for ornaments or special characters that have “bounding boxes” larger than those of the base ASCII character set. Many Adobe OpenType Pro fonts fall into this category. Note that with professional layout tools, these problems don't occur. And unfortunately, there is nothing that the font vendors themselves can do to remedy the problem.

In my personal experience, at least some of these issues can be avoided by defining styles and using same that avoid concepts such as single spacing or anything based upon what Microsoft Office application may wrongly interpret single spacing (or double, 1.5, double, triple, etc. spacing) to be. For example, instead of defining text to be 12 pt. with single spacing or more likely multiple 1.2 spacing, define the style to be 12 pt. with exactly 14.4 pt line spacing. This bypasses Office's own interpretation of what single spacing (or multiples thereof) is for a particular font.

This doesn't bypass the problem of differences in the horizontal character spacing which often depends upon which printer / driver is currently defined as your “default” while editing the document. Horizontal character spacing within Office often varies depending upon the stated current resolution of the current printer / driver.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
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New Here ,
Apr 24, 2017 Apr 24, 2017
LATEST

Thank you so much for this comprehensive response! I thought that I was

doing something wrong so it is helpful to better understand the issue.

From: Dov Isaacs

Sent: Sunday, April 23, 2017 1:46 PM

To: Carmina Lass <carmina@creditbuildersalliance.org>

Subject: Acrobat not maintaining formatting from word to

pdf

Acrobat not maintaining formatting from word to pdf

created by Dov Isaacs

<https://bits.zynbit.com/link?guid=c6197466-f185-466d-9618-0510153fe0e1&url=https://forums.adobe.com/people/Dov+Isaacs>

in Creating PDFs - View the full discussion

<https://bits.zynbit.com/link?guid=d30b440f-eda6-4a77-bd5c-44458cc94a8a&url=https://forums.adobe.com/message/9473063#9473063>

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