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Acrobat only Scanning First Page

Community Beginner ,
May 13, 2020

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Acrobat had been working great until today.  I was scanning multipage documents no problem.  Now, out of the blue, acrobat will pull all of the pages through the scanner but only first page shows up scanned within acrobat.  I can add single pages to that original scan but I want to scan multi-page documents all at once again.  I uninstalled and re-installed my printer/scanner and still no luck.  I am going to try and uninstall and reinstall acrobat here shortly.

Hi,

 

This issue stands fixed now.

Please check for the updates.

 

This should work fine now with this release of Acrobat.

 

Thanks for the patience.

 

Regards,

Gaurav Maheshwari

TOPICS
Create PDFs, General troubleshooting, Scan documents and OCR

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Acrobat only Scanning First Page

Community Beginner ,
May 13, 2020

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Acrobat had been working great until today.  I was scanning multipage documents no problem.  Now, out of the blue, acrobat will pull all of the pages through the scanner but only first page shows up scanned within acrobat.  I can add single pages to that original scan but I want to scan multi-page documents all at once again.  I uninstalled and re-installed my printer/scanner and still no luck.  I am going to try and uninstall and reinstall acrobat here shortly.

Hi,

 

This issue stands fixed now.

Please check for the updates.

 

This should work fine now with this release of Acrobat.

 

Thanks for the patience.

 

Regards,

Gaurav Maheshwari

TOPICS
Create PDFs, General troubleshooting, Scan documents and OCR

Views

2.1K

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May 13, 2020 3
Adobe Community Professional ,
May 13, 2020

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Mac or PC (and what release)?

What version of Acrobat (and what release)?

Model of Scanner?

 

Thanks

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May 13, 2020 0
Community Beginner ,
May 13, 2020

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PC. Acrobat Pro DC. 20.009.20063. Dell C1765NFW

 

Thanks.

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May 13, 2020 1
Adobe Employee ,
May 13, 2020

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Hi Atari

 

We are sorry for the trouble. As described, you are only able to scan the first page of the Multipage PDF file.

 

++ Adding to the discussion

 

We need some more information for a better understanding:

 

  • Are you using the Windows machine or Mac?
  • What is the OS version?

Please try to reset the preferences to default as described in the help article (https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...) and see if that helps.

 

Also please try to update the printer/scanner driver and firmware and check.

 

Regards

Amal

 

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May 13, 2020 0
Community Beginner ,
May 14, 2020

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I had tried all of that and nothing worked excpet rolling back.

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May 14, 2020 0
Community Beginner ,
May 14, 2020

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Hi atari56, 

Any chance you can share how you were able to roll back? I'm having this same issue today and have invested hours already troubleshooting with no progress.

 

Working from home is tough enough, but now losing a critical function like scanning multipage docs is devastating.  

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May 14, 2020 2
Community Beginner ,
May 16, 2020

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I have the same issue. I am able to scan one page at a time but not multiple pages. Please explain how I can "roll back" Adobe to a prior version

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May 16, 2020 1
New Here ,
May 17, 2020

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  • Windows 10 Pro 1909, Build 18363.836
  • Acrobat 2020.009.20063

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May 17, 2020 0
Community Beginner ,
May 18, 2020

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By the way, that seems to be a bad link.  But in any case, it seems that default settings is not the problem?  But rather, we need Adobe to create a fix?  Or tell us an easy way to revert to a previous version?  Thanks. 

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May 18, 2020 1
New Here ,
May 18, 2020

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I am having the same issue. Running Windows 10 64 bit. Xerox Documate 3640 scanner. No issues for years. I have uninstalled, and reinstalled both Acrobat and the scanner driver. If I scan 2 pages at a time it works, but anything more than that the docs feed through the scanner no problem, but the message on the screen freezes at optimizing page 1 of 1. Acoboat won't let you close because the software thinks you are still scanning. Only way out is to force close, but the scan is lost. 

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May 18, 2020 1
Adobe Employee ,
May 14, 2020

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Hi,

 

Thanks for reporting the issue.

Can you please share the workflow you did and the settings you applied before running into Scan.

 

Thanks,

Gaurav Maheshwari

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May 14, 2020 0
New Here ,
May 20, 2020

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How is Adobe fixing the problem ADC-4302718 ? Cannot scan multiple pages without the program freezing up, showing it is optimizing page 1 of 1, even where optimizing not sought.

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May 20, 2020 0
Community Beginner ,
May 14, 2020

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Hi,

there are multiple threads with slightly different topics, all describing the same issue. It came with the patch 20.009.20063. Possible workaround for the moment: return to previous version. For me it worked.

BR

 

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May 14, 2020 3
Community Beginner ,
May 14, 2020

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Thanks!  I waited on hold with adobe tech support for an hour yesterday before online tech support became available and walked me through the roll back procedures.  Adobe needs a simpler way to rollback to prior versions.

 

The bug ID for this issue is ADC-4302718

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May 14, 2020 1
New Here ,
May 18, 2020

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What is the procedure for rolling back this patch?

 

I can't seem to find that process.

 

Not like finding ANYTHING useful within Adobe products can be done easily anymore.

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May 18, 2020 0
New Here ,
May 15, 2020

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When do we get a fix?  This is a MAJOR problem when dealing with a lot of documents to scan.  Spent hours today trying to resolve an issue that is apparently an Adobe issue.  A fix would be appreciated

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May 15, 2020 6
New Here ,
May 20, 2020

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Giving foxit phantom a trial till all this is sorted. Might be dropping adobe if there isn't a fix soon.

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May 20, 2020 1