Acrobat opening minimized windows

Report · Oct 09, 2018

Hi,

My installation of Acrobat Pro DC just recently updated. I am currently on Version 2019.008.20071. Since the update I've had unusual and annoying behavior with the windows when opening and closing random PDFs. If I have a PDF minimized, and open another one from a different location altogether, when I go to close it, the other document that was minimized is opened and maximized. Prior to this update I never had an issue with working on one document at a time. I can't seem to find any settings in the Preferences to disable this type of behavior. Is there any way to turn it off? Or even a workaround? Please help!!

Report · Oct 22, 2018

Adobe Acrobat and Reader official update (19.008.20080) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20080 Optional update, October 22, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

-Vishal

View solution in original post

Report · Oct 10, 2018

Hi Ryanm,

As I was able to understand the issue from the description mentioned above, if you have a pdf minimized (pdf 1 for ex.) and when opening (pdf 2), and closing that pdf, pdf 1 will maximize, is that correct?

Could you confirm if you have "open documents as the new tabs in the same window" option is disabled under Edit > Preferences > General?

Also, let us know the operating system you are using- Mac or Windows?

Thank You,

Shivam

Report · Oct 10, 2018

Hi Shivam,

Yes that is correct. If one PDF document is minimized, it will maximize and become the active window when another PDF is closed.

I checked the setting you suggested and can confirm it is DISABLED. Any suggestions as to what might be the cause? It only started happening after the latest update...

Report · Oct 16, 2018

Hi ryanm,

Thank You for the screenshot. We have reported this issue to the product team and they are looking into it.

We plan to release a fix in the near future, appreciate your patience.

-Shivam

Report · Oct 22, 2018

Adobe Acrobat and Reader official update (19.008.20080) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20080 Optional update, October 22, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

-Vishal

Report · Oct 22, 2018

Thank you very much for fixing this bug.