PDF not showing transitions when in full-screen view?
A PDF that includes page transitions of "Fade" and "Slow" on ALL pages is no longer showing the transitions. The full screen view only jumps (like a jump-cut) to the next page, it does not do the smooth transition I normally expected.
What might I be doing wrong?
Image of the settings I nromally use and my Mac specs below.
Specs for me //
• OS = Big Sur 11.0.1
• Adobe Acrobat Pro DC = Continous Release 2020.013.20064
• MacBook Pro (15-inch, 2019, 2.4GHz 8-Core Intel Core i9) 32 GB 2400 MHz DDR4
• Graphics Radeon Pro 560X 4GB
I now have an open case-number with Adobe support. We have escalated to "Tier 2" — I am suspecting that the upgrade to Big Sur OS is causing a confict (but I'm not a trained professional). I will post here once they are able to get back to me.
It's a Bug / They are fixing many / Told to contact them again on Monday December 14th, 2020.
The chat support team from Adobe has confirmed that although this does not seem to be on the "official" bug list, it is an issue caused by the update to Mac OS Big Sur 11.0.1.
REASON WE CARE ABOUT PAGE TRANSITIONS:
It lets me use native professional level software to generate a client-ready (page transition playing) presentation. Lets us use the same PROFESSIONAL InDesign authoring file for other production needs too. I find the page transitions to be important, as it puts Acrobat Pro in class with PowerPoint or Keynote. I hate craking-open Keynote or PowerPoint, and love using this to avoid it. We hope this feature works as-expected soon.
We are keeping our support ticket open, and I will follow-up again on Monday.
I have tried a lot to solve the problem. Good to see that it is a bug.
Were are a month further. Is there any news?
btw: the transitions don't show on ipad as wel. On Windows 10 no problems with the same documents.
No update. Unfortunately, I'll have to follow this up. Seems an iOS issue for sure. Please report to support too? Maybe then we can get attention.
Hello to all, Ok I have the same problem. I tried with Lightroom and Bridge to assemble a PDF with TRANSITION. When I open it with Acrobat Reader there is no transition:( So I read from your research that this only with Mac 11.2.1. Thank you. I hope Adobe and Mac find's a way to fix this.
It is def an Adobe Acrobat on iOS issue. I hope someone from Adobe notices that "transitions" between pages no longer function. All they do is jump to the next page, no fades.
I've given-up for now, but every time I see an iOS update or an Adobe Acrobat update I cross my fingers.
I'll continue to reply and promise to come back if I hear anything more about it. Keep upvoting and replying, maybe we'll get noticed?
Thank you Sean, hope Adobe and Apple find a way to fix this. I also move on…
I've been having the same problem. Good to hear that it's not my mistake. But it sure would be nice to have it fixed. Hellooo Adobe -- are you listening?!?!
It would appear that you have an issue here and there are many of us that are getting quite frustrated with the intergration between the new OS update and your software. Please pay this the atention it deserves we all pay you guys a lot of money each month for a service that is slipping...