Acrobat PDF plugin does not appear in Word 2013

[kangfamily]

After I installed Acrobat XI Pro, I do not see the Acrobat tab in the Word 2013 ribbon bar. If I use Word 2010, I do see the Acrobat tab. Is this a bug in Acrobat XI Pro that will be fixed for Word/Office 2013?

[PeteSL]

I am also using Office 2013 (32 bit) RTM.  I was on Acrobat 10 and noticed the PDFMaker menu items and ribbon were gone.  I upgraded to Acrobat 11 hoping that it was just an issue with version incompatibilities.  The issue is still there.  The Adobe COM add-in appears active in the Add-in windows and it did with Acrobat 10 as well so it is not an issue of the add-in being disabled or non-existant.  I used PDFMaker quite a bit with Acrobat 10 and Office 2010 since it was far more flexible (and often times much more compact) than the built-in PDF support in Office.  Same question: does Adobe plan on fixing this incompatibility in Acrobat 11?

[Bernd Alheit]

I don't see Office 2013 here:

http://helpx.adobe.com/de/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html#main_PDFMake...

[PeteSL]

You are correct, Office 2013 was not released at the time of that chart.  That does not answer the question, however.  The question originally asked and repeated by me was "does Adobe plan on fixing this incompatibility in Acrobat 11?"  Adobe has made these updates to their software in the past (Office 2010 compatiblity was added after-the-fact to Acrobat 10 and did not originally show in their online help chart).  We are asking if it is Adobe's intent to continue that practice by issuing an update to Acrobat 11 in the near future to fully support Office 2013.

[Bernd Alheit]

I replied to kangfamily.

[Test Screen Name]

Actually, no, the first question was "Is this a bug in Acrobat XI Pro". The answer is, clearly not. A bug is where sofware does not work as intended, and the chart shows what was intended.

No, I don't work for Adobe.

[PeteSL]

Ok, both of you have proven how "smart" you are but have failed to answer the -basis- of the question  "will Adobe fix or make compatible Acrobat 11 so the PDFMaker add-in will work with Office 2013?".  I had initially responded to kangfamily to provide more information and confirmation that the issue does exist and that the incompatibility is with both Acrobat 10 and 11, not just with 11.  I offered that it is an incompatibility with Acrobat's PDFMaker add-in and Office 2013, not a setting or other issue in either product.

Obviously Acrobat 11 was released before Office 2013 so Office 2013 will not show in their help pages.  The base, underlying question is to Adobe and that is "Is Adobe going to release a patch/update/upgrade (pick your prefered word) to Acrobat 11 that will make the PDFMaker add-in compatible with Office 2013?  And if they are, should we expect to see it soon?"  This question is the same as when Microsoft released Office 2010 and Adobe released Acrobat 10 with initial compatibility only with the 32 bit version of Office 2010 but subsequently released a patch to Acrobat 10 to make it compatible with the 64 bit version.  On that basis, the question should also indicate there are still the 2 versions of Office 2013 (32 and 64 bit) as well.  Since neither of you work for Adobe, I don't think either of you can answer that question.

PS: I am not hijacking this thread but clarifying what is occurring by providing more indepth information about the incompatibility and clarifying what the base question is.

[Test Screen Name]

Well, pedantry is its own reward.

That's correct, we can't answer that question. But this is the problem about asking a question in a community forum, rather than asking it of Adobe.

I'd be delighted if someone from Adobe happens to see it and has the answer, or if someone who has contacted Adobe has been given an answer can share it with us.  In the mean time, knowing that answers from a person at Adobe who both has inside knowledge about product futures and is allowed to share them are a comparatively rare event, community members are likely to try to share what little knowledge or insight they have.

But my outside experience is that incompatibilities caused by upgrading associated products can take anywhere up to a year for a patch or two years for a new version. I certainly wouldn't advice anyone to upgrade Word if this functionality is important on the assumption that a fix will be around in short order.

[PeteSL · Accepted solution]

Good news!  After application of today's Acrobat and Microsoft Updates, the Acrobat ribbon is back in the Office 2013 products.  Haven't tested PDFMaker yet but that is a step in the right direction.

[b_a_clark]

I have the same issue, with Acrobat 10.1.5; the upgrade to Office 2013 32 bit (from Office 2010), occurred after the current patch for version 10. I don't have Acrobat XI, so I need 10 to work with this version of Office, so if someone comes up with a solution, please post it. Thanks!

[b_a_clark]

Just found this on the Acrobat 11.0.01 Planned Update, Jan. 8 2013 page:

PDFMaker¶

Support for Office 2013 is introduced for Acrobat PDFMakers.

I wonder if Acrobat X users are out of luck...? The plug-in shows in Word 2013, and "load on startup", but there is nothing. I removed and reloaded the plugin but same result.

Adobe PDF printer doesn't seem to work either.

[Steve Werner]

I think that would be normal for Acrobat updates. If you buy the latest version of Acrobat, you'll get updates when a new version of Office is released. If you have older versions of Acrobat, you're out of luck and have to stick with the older versions of Office.

[b_a_clark]

Scratch that last part; I WAS able to print to Adobe PDF from Word 2013. Not sure why it didn't work for me earlier, but I just tried two different Word docs, and it worked fine.