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Acrobat plugin causes EPO Online Filing Software to crash

New Here ,
Jun 30, 2020

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I use the Online Filing Software (OLF) created by/for the European Patent Office in order to prepare and file submissions to the European Patent Office (this: https://www.epo.org/applying/online-services/online-filing/download.html). The OLF client program has a function to view pdf files that are attached to a submission, which appears to use Acrobat as a plug-in. As of recently (probably as of the mandatory upgrade to Creative Cloud Version 5.2.0.436) the OLF client crashes when a pdf document is opened for viewing, typically after a few seconds.

 

The crashes seem to originate from IA32.api.

 

Temporarily renaming C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api to something else prevents the crashes from happening (but this breaks a lot of other Adobe functionality, so it's not a permanent solution).

 

Does anybody have any idea what could be wrong here? 

Topics

Crash or freeze, General troubleshooting

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Acrobat plugin causes EPO Online Filing Software to crash

New Here ,
Jun 30, 2020

Copy link to clipboard

Copied

I use the Online Filing Software (OLF) created by/for the European Patent Office in order to prepare and file submissions to the European Patent Office (this: https://www.epo.org/applying/online-services/online-filing/download.html). The OLF client program has a function to view pdf files that are attached to a submission, which appears to use Acrobat as a plug-in. As of recently (probably as of the mandatory upgrade to Creative Cloud Version 5.2.0.436) the OLF client crashes when a pdf document is opened for viewing, typically after a few seconds.

 

The crashes seem to originate from IA32.api.

 

Temporarily renaming C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api to something else prevents the crashes from happening (but this breaks a lot of other Adobe functionality, so it's not a permanent solution).

 

Does anybody have any idea what could be wrong here? 

Topics

Crash or freeze, General troubleshooting

Views

37

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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