Acrobat preflight tool not working

New Here ,
May 04, 2018 May 04, 2018

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In Acrobat Pro DC (2015 release) with the Print Production tools loaded, the Preflight tool has stopped working.

Output Preview works, but when selecting the Preflight icon, nothing happens, no dialog box.

Did the usual checks, update CC, restart MacOS Sierra 10.12.

I have Acrobat XI and that still works.

What is wrong with Acrobat Pro DC?

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Macintosh, Print and prepress

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Adobe Employee , May 09, 2018 May 09, 2018
Hi CDSmukler,Generally repairing the app should solve the issue but since you are using a Mac computer, please try re-installing your Acrobat Pro DC once.-Harsha

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Adobe Employee ,
May 09, 2018 May 09, 2018

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Hi CDSmukler,

Generally repairing the app should solve the issue but since you are using a Mac computer, please try re-installing your Acrobat Pro DC once.

-Harsha

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New Here ,
May 09, 2018 May 09, 2018

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Yep. uninstalling and reinstalling worked. Thanks, Harsha.

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New Here ,
Apr 14, 2021 Apr 14, 2021

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I also have the same issue.  I re-installed my Adobe Acrobat DC and still the Preflight tool is not working.

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