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I downloaded a copy of Acrobat Pro XI. During installation it asked for the serial number. I provided the serial number. After installation, at first launch, it comes up asking for the serial number again but this time for a selection from a list of Acrobat apps. Acrobat Pro XI is not in the list. How do I activate my Acrobat Pro XI?
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This means your serial number is for an upgrade license, not a full one, so you have to provide an earlier s/n for a full version in order to be able to use it. Are you aware that Acrobat XI is an old version, no longer supported by Adobe?
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And exactly where did you download this software from and who provided the serial number?
Acrobat 11 hasn't been licensed by Adobe since early 2015, six years ago!