acrobat pro 2015 DC sur mac OS 10.14.6 : erreur à l'enregistrement

New Here ,
Oct 07, 2019 Oct 07, 2019

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Bonjour

 

Depuis quelques jours, il m'est impossible d'optimiser un fichier pdf

Quand je veux "réduire la taille du fichier" tout se passe normalement jusqu'à la fin ou j'obtiens le message d'erreur :

"une erreur est survenue lors de l'enregistrement du document"

Avez vous un conseil ? une idée ?

D'avance merci

 

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Adobe Community Professional ,
Oct 08, 2019 Oct 08, 2019

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Hi ,

 

Have you checked and verified what were the standards applied to the original file when it was originally converted to PDF? Any restrictions ? Security levels?

 

Thank you

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New Here ,
Nov 06, 2019 Nov 06, 2019

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Hello

Je n'ai pas trouvé de restrictions.

Impossible d'enregistrer le fichier. le message d'erreur est le suivant : 

Impossible d'enregistrer le document. L'un des nombres spécifiés n'est pas compris dans l'intervalle autorisé.Capture d’écran 2019-11-06 à 16.19.37.png

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Adobe Community Professional ,
Nov 06, 2019 Nov 06, 2019

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You asked for suggestions, here are mine:

  • Try resetting Adobe Acrobat settings to its native defaults
  • Update your product to tje most current version; if you're using Adobe Acrobat Pro XI you need to make sure it updated to version 11.0.23; as reported by several users in these forums,  it seems that when this old and final update is applied for this product it fix certain issues
  • If you are usong 2015 Classix Track download and install update manually from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 
  • Just for troubleshooting purposes disable the Creative Cloud desktop app, or even better uninstall it completely
  • If the problem still persists, also disable automatic optimization for fast web view, automatic embedding  of thumbnailed pages needs to be turned off as well, and automatic digital signature verification Off, loading of user fonts also disbaled
  • Check and customize a prefligt tools and customize a  profile 
  • None of the Above work, try saving the file as postscripted file, then open it again in Adobe Acrobat
  • That does not work export to Ms Word and then reopen in Acrobat and let Acrobat convert the file back to PDF
  • That doesn't work, uninstall Adobe Acrobat completely, but reinstall using the full offline installer from this link:

 

https://helpx.adobe.com/download-install/kb/acrobat-2015-downloads.html 

 

Tip: avoid using the document cloud and creative cloud installtion methods when troubleshooting an install; perform offline install with the computer disconnected from the Internet or any network(s)

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Bonjour,

même problème rencontré pour l'optimisation de mon pdf.

Sur Macos 11.

Pas de solutions depuis 2019 ???

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