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Acrobat Pro 2017 Install Problem on Catalina

New Here ,
Oct 20, 2019

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I bought a CD version of Acrobat Pro 2017 to install on my new MacBook Pro running Catalina because my old Pro XI isn't compatible with the 64 GB Apple requirement.  I open the installer.pkg and press continue on the message about determining if the software can be installed.  I then see the introduction and press continue taking me to the Read Me, and it gets hung there.  Spinning beachball.  No text populates the installer window and the go back button doesn't work.  Have to force quit.  Any known fixes?

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Acrobat Pro 2017 Install Problem on Catalina

New Here ,
Oct 20, 2019

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I bought a CD version of Acrobat Pro 2017 to install on my new MacBook Pro running Catalina because my old Pro XI isn't compatible with the 64 GB Apple requirement.  I open the installer.pkg and press continue on the message about determining if the software can be installed.  I then see the introduction and press continue taking me to the Read Me, and it gets hung there.  Spinning beachball.  No text populates the installer window and the go back button doesn't work.  Have to force quit.  Any known fixes?

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Oct 20, 2019 0
Most Valuable Participant ,
Oct 20, 2019

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Only Acrobat DC is currently compatible with Catalina.

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Oct 20, 2019 0
Adobe Employee ,
Oct 20, 2019

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Hi John,

Thank you for reporting this. Actually the CD version of Acrobat 2017 you are trying to install is not compatible with Mac OS Catalina. COuld you please try downloading the latest Catalina compatible Acrobat 2017 and give it a try.


Link: https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html

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Oct 20, 2019 0
New Here ,
Oct 21, 2019

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Thank you Ansh.

Actually, I was not trying to install Pro 2017 DC.  I was trying to install the CD versiuon of Pro 2017.  Please advise on which version of Pro 2017 is compatible with Catalina, as your webpage concerning compatibility appears to be wrong.  Also, the link you provided doesn't work.  After I download the installer in either Chrome or Safari, for IOS 10.14 or higher and click to open the downloaded file, I get a message telling me that the file is damaged and should be sent to trash.

I appreciate your advice.

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Oct 21, 2019 0
Most Valuable Participant ,
Oct 21, 2019

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Acrobat 2017 and Acrobat DC are NOT the same thing! There isn't a version called "2017 DC".

Only Acrobat DC (the subscription version) is compatible with Catalina.

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Oct 21, 2019 0
Engaged ,
Oct 21, 2019

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Well, that isn't true. Acrobat 2015 and 2017 are compatible with Catalina:

"The new macOS Catalina 10.15 is compatible with your Acrobat DC, Acrobat 2017 & Acrobat 2015 and can easily be installed or updated."

https://community.adobe.com/t5/Acrobat/Upgraded-your-macOS-into-Catalina-10-15-and-want-to-install/t...

 

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Oct 21, 2019 0
Adobe Employee ,
Oct 21, 2019

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Hey John,

 

I am not able to understand which Acrobat you are trying to install. Because you have mentioned Acrobat Pro 2017 DC and there is no such product Adobe is offering. Adobe offers three tracks for Acrobat and those are - Acrobat DC, Acrobat 2017 and Acrobat 2015. Both Acrobat DC and Acrobat 2017 are compatible with Catalina now. 

So please figure out that for which Acrobat you are having the subscription and download that very same from the links below:

 

As you have stated that you are experiencing the problems while downloading, can you please check on other Mac machines, if the same problem persists.

Do check if any installed app is active on your mac and trying to corrupt the downloaded files.

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Oct 21, 2019 0
New Here ,
Oct 21, 2019

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Thanks Ansh. 

I never mentioned Acrobat Pro 2017 DC, you did. 

I said I was trying to Install Acrobat Pro 2017 which is the CD-ROM version and not the online subscription version. I see that the compatibility guidance says that Acrobat DC, Acrobat 2017, and Acrobat 2015 are compatible, but apparently not Acrobat Pro 2017. 

I will return return the product for a refund and use something else until the product is made compatible. 

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Oct 21, 2019 0
Adobe Employee ,
Oct 21, 2019

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Sorry for the confusion John, it was a typo up there 😞

 

Now the problem is that CD version of Acrobat 2017 can not be installed directly on Catalina (Since the only version released in October 2019 is compatible with Catalina). You can return the product and get the Acrobat 2017 or Acrobat DC subscription online or via Support Center. 

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Oct 21, 2019 1
Most Valuable Participant ,
Oct 21, 2019

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Well, in this page only Acrobat DC is mentioned: https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

Adobe needs to sort out this mess...

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Oct 21, 2019 0
Adobe Employee ,
Oct 21, 2019

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Please refer to this page, here we have added Catalina support for Acrobat DC and Acrobat 2017

Link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

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Oct 21, 2019 0
New Here ,
Oct 24, 2019

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this is haywire...

 

the adobe page says there is no acrobat standard 2017 for mac

only pro 2017

but then you say pro 2017 is not compatable with catalina

 

so- please answer with a simple response:

Is there a non-subsription version of acrobat that works seamlessly with Catalina?

thank-you

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Oct 24, 2019 0
Adobe Employee ,
Oct 24, 2019

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Here is the link of Acrobat 2017 (non-subsription version) compatible with Catalina: 

https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html

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Oct 24, 2019 0
New Here ,
Oct 24, 2019

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that link is for pro and standard

 

WHICH ONE IS COMPATABLE?

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Oct 24, 2019 0
Most Valuable Participant ,
Oct 24, 2019

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Acrobat Standard doesn't exist for Mac... Only Pro.

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Oct 24, 2019 0
New Here ,
Oct 24, 2019

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try 67:

why is john having trouble with pro2017 from a CD which is why this thread was started?

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Oct 24, 2019 0
Most Valuable Participant ,
Oct 24, 2019

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If Acrobat 2017 is now compatible with Catalina, as Adobe claims, then it will only be the very latest version of it, which is probably not what you would get from a CD. I recommend getting the installer directly from Adobe instead of trying to run the CD installer.

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Oct 24, 2019 0
New Here ,
Oct 24, 2019

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you mean "Acrobat 2017 PRO"

 

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Oct 24, 2019 0
Most Valuable Participant ,
Oct 24, 2019

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Yes

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Oct 24, 2019 0
Adobe Employee ,
Oct 24, 2019

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CD Installers were stopped a long time back by Adobe. During CD installers Catalina OS was not there. So if you run any CD installers, it will be stuck and don't succeed. If you really want to run any Adobe Acrobat on Catalina, then please get the latest one from Adobe site.

 

Acrobat Pro DC: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Acrobat Pro 2017: https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html

Acrobat Pro 2015: https://helpx.adobe.com/download-install/kb/acrobat-2015-downloads.html

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Oct 24, 2019 0
New Here ,
Nov 18, 2019

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I have the same problem as John. The new installer runs fine, but when I run the app it brings up Licensing window whoch is totally balnk and I cannot do anything from there. Any help? Thanks

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Nov 18, 2019 0
Community Beginner ,
Dec 02, 2019

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Thanks. Be clear: Only Pro works with Mac. Also, as a general rule, I have to agree that Adobe's help pages are often very confusing and contradictory, whether dealing with Acrobat or Photoshop. For a top-level tech company this is shameful. Use the old, tried-and-true approach: Have non-techie people vet your web pages.

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Dec 02, 2019 0
Community Beginner ,
Dec 02, 2019

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I was going to post the link to the pricing page, for everyone's convenience, but I am apparently unable to post a link here. Brilliant, Adobe--I was attempting to post a link to one of your own pages. Just confirms what I posted above. I'd suggest you all look somewhere beside Adobe for info on Adobe! I'd also suggest you try other PDF and Photo editors.

 

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Dec 02, 2019 0
Most Valuable Participant ,
Dec 02, 2019

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This forum system is bad, but not that bad... You can post links here, as can be seen from previous messages in this thread.

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Dec 02, 2019 0
Community Beginner ,
Dec 02, 2019

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OK, I believe you. I'm on Safari. If I copy this url to my clipboard and try to paste it here, nothing happens. No text--nothing.

 

 

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Dec 02, 2019 0
Most Valuable Participant ,
Dec 02, 2019

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Don't know what to tell you. It works fine in any other browser (Firefox, Chrome, IE, Edge)...
Maybe you're not pasting pure text, but an image or something else?

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Dec 02, 2019 0
Community Beginner ,
Dec 02, 2019

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Thanks, try. Yeah, I copy from the address bar, and can usually paste that anywhere.

With Catalina, would you suggest the $450 Acrobat Pro 2017 standalone or just go with the DC subscription ($180/year)? And if one currently has Acrobat X pro, does Adobe offer any discount on the Pro 2017, like they do with Photoshop?

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Dec 02, 2019 0
Most Valuable Participant ,
Dec 02, 2019

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- Can you paste other text into a message?

- I would recommend getting a subscription for Acrobat DC, especially considering the rate in which operating systems are updated these days.

- Not for Acrobat X, no. It's too old to qualify for an upgrade. Even XI is already too old for that.

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Dec 02, 2019 0
New Here ,
Sep 09, 2020

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I have the exact same issue. Did you resolve it?

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Sep 09, 2020 0
New Here ,
Sep 09, 2020

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I can confirm that it works. My issue was escalated to Adobe support manager who finally helped.
Despite that Acrobat Pro 2017 is a stand-alone version with perpetual license I had to install the Adobe Creative Cloud (not exactly if all or part of it, possibly: AdobeGCClient only).
Then it allowed me to install and scuessfully activate my Acrobat Pro 2017.

Hopefully, this still works for you...

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Sep 09, 2020 0
New Here ,
Sep 11, 2020

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Adobe is no longer offering the downloads for DC 2015, however I was able to locate the still working link to the Mac DC 2015 installer using a cached copy of the DC 2015 page linked above.  Here's a direct link to the DC 2015 installer for Mac that DOES WORK in Catalina:  

 

h t t p s ://trials3.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/osx10/Acrobat_2015_Web_WWMUI.dmg

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Sep 11, 2020 0