Acrobat Pro 2017 - Not printing in IE

New Here ,
Sep 29, 2020 Sep 29, 2020

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I work for a large organization with a dozen users that use Pro 2017. From time to time they can no longer print from IE and we have to reinstall Pro. I've tried several things, clearing cache, etc and would like to be able to simply run a batch script or something that fixes this issue without having to completely reinstall... Any assistance in the creation or an explaination to track down the actual issue would be appreciated.

 

The print button simply will not do anything from within IE. The user has to save the PDF and open it in order to print. Even if you click the acrobat button in the bottom right and then try and print, the document will not print. It must be saved and opened before it will print. 

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General troubleshooting

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Adobe Employee ,
Sep 29, 2020 Sep 29, 2020

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Hi Leo,

 

We are sorry for the trouble. As described you are unable to print the PDF from within IE

 

It is the known issue from Microsoft with their latest release 2004. Please try to open the PDF in a different web browser and check. As a workaround please download the PDF to your computer and open with Acrobat/Reader DC and then print.

 

For more information please look at the similar discussion https://community.adobe.com/t5/acrobat-reader/problem-with-print-function-after-windows-10-update-20...

 

Hope this information will help

 

Regards

Amal

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New Here ,
Sep 29, 2020 Sep 29, 2020

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It's not really an option to use another browser because the application
they work in is only compatible with IE. Also isn't an option to download
and then print as it's too time consuming for these users...

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Adobe Employee ,
Oct 07, 2020 Oct 07, 2020

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Hi there

 

We are sorry to hear that. There isn't much that we can do. You may try to contact microsoft for more information on this.

 

Regards

Amal

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New Here ,
Feb 11, 2021 Feb 11, 2021

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LATEST

According to some reports, this seems to have been fixed in the latest version of Reader, version 21.001.20134

21.001.20135 Planned update, Feb 09, 2021 — Release Notes for Acrobat DC Products (adobe.com)

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