Acrobat Pro 2020 (Classic) Crashes all the time on MacBook Air (M1) running Big Sur (11.2.3)

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I have an issue when I am working on documents in Acrobat Pro 2020 almost any change I make to documents using the editing tools causes it to crash within a few seconds. I have to save constantly.

We have tried uninstalling and reinstalling.

Any help is appreciated

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As described the application is crashing upon using editing tools.

- Is this a behavior with with a particular PDF file or with all the PDFs? Please try with a different PDF file and check .

- If the File is stored on a shared network/drive please download and save it to your computer first and then open it with Adobe Acrobat 2020 and check

- What is the version of the Adobe Acrobat 2020 you are using? To check the version go to Help About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates. You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once after updating the application.

If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works.

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check .

Also please check out the help page https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that helps.

Regards

Amal

[nickmn]

Fresh install. Same issue on macbook pro m1; latest version OS

[Amal.]

Hi there

We are sorry to hear that. Have you tried the steps shared earlier? If it still doesn't work, please check out the help page https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

Regards

Amal

[Thomas5E5A]

Hello Amal,

We are experiencing a problem with Adobe Acrobat Pro 2020 (Classic - Perpetual).

On MacOS Big Sur MacBook Pro with processor M1, Acrobat crashes directly when we launch it.

Do you have a solution for this problem ?

Thanks for your help.

Andrew

[Amal.]

Hi Andrew

We are sorry to hear that. Would you mind sharing the version of the Adobe Acrobat 2020 you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 20.004.30020 installed. Go to Help > Check for updates and reboot the computer once.

Regards

Amal

[Thomas5E5A]

Hello Amal,

Sorry for my late reply. The Version is Acrobat Pro 2020 21.0.0.7

Andrew

[Thomas5E5A]

Re-Hello Amal,

Sorry, I made a mistake.

The version number of the App is 20.004.30020

Andrew

[Amal.]

Hi Thomas

Hope you ared doing well and sorry to hear that.

Please go through the help pages listed below and see if that works.

https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

Regards

Amal