Acrobat Pro crashes after opening

[Guest]

I can install and open Acrobat Pro DC as a domain administrator, but as soon as I log in as a user it closes immediately after opening.  I've tried uninstalling with the cleanup tool and reinstalling, activating/deactivating it, repair install, making the user a temporary administrator, opening it under the local admin account, updated it, ran repair installation, installed all available windows updates/runtimes, Acrobat Pro DC refuses to stay open however under the user's profile.

[allenm84536389]

OK so Adobe support says that having Acrobat DC and older XI on the same workstation will not work.  This is not a happy situation.  Uninstalling XI made DC work.

[SI_MSD7]

It works for me (XI and DC installed at same time)....see my reply above. NOTE: Running Windows 10

[ple-94cv]

Our issue came because there was an Adobe update waiting in the background that we didn't get notified about.  

[ALA91303]

How did you resolve it? I have not been able to get this desktop to work with all of the steps above

[ALA91303]

Nevermind I figuered it out - Acrobat Install waiting on hidden icon menu on the task bar - Ran it manually and it installed and resolved the issue. Thanks for the heads up about the pending install!!!!!

[Lisa Swenkal]

Solved the problem in 10 seconds following this solution. Mucho thanks.

[jms510]

This seemed to work for me for a few minutes. I launched Acrobat XI as an administrator, opened some files, and they stayed open.

Then I closed Acrobat and tried double-clicking some PDF file icons. The files wouldn't open.

Then I opened Acrobat as an admin, opened some files. Fine.

Then I tried double-clicking again. Now the files open. But, they close after a few seconds.

And when I open Acrobat as an admin and open files ... they also close after a few seconds.

Going back through the files I renamed, I now have new SLStore and SLCache files (in addition to the ones I renamed).

Any thoughts?

[dotraining]

i have exactly the same issue as the last comment, driving me nuts. works for maybe one document then back to original problem. Please resolve as currently software is useless.

[f.papworth@bcrc.com.au]

I have this problem for the first time after using Creative Suite 6 for years. I have changed nothing and this just started so clearly Adobe changed something to stop me using the software I bought. Thats really bad form as I am now spendin hours sorting out the problem just when I am in a mad rush. Companies that care so little for their customers to allow this dont deserve to be in business. 

[huzefaj47605655]

Hey did your problem get resolved ? I have been using the same creative cloud for about 2 years but since yesterday (June 2020) it just closes itself everytime i launch it.  

[William1965]

I have had to install version 2017 on a number of machines and only had 1 work (why it worked is beyond me). The rest behave as noted above - opens then closes. Followed suggestions here with zero results.

Anyone get this to work?

[nazirul5FAC]

Hi Sreid2 and everybody..i am newbie in this role...can u help me.

what name should i rename for SLStore,SLCache and Adobe PCD..

pls help me

[f.papworth@bcrc.com.au]

I gave up. It was too expensive trying to sort out and although I hated doing what Adobe obviously wanted, I bought a new system. As its been many years since my original purchase the new version is very different and its taking me ages to work out what I used to do so easily to do with the old quite adequate system.

The problem for software suppliers is that they get to a point where the user doesnt need any improvements so sales start to dry up. The only solution is dirty tricks like making the perfectly adequate existing system stop working. Its a real cost impost to business and so infuriating when you have paid good money for a product and the suppliers makes it stop working so you have to buy it again.

Imagine what would happen if as a civil engineer i built a house for Shantanue Narayen, and built in a bug that would make the house collapse after 5 years... I wish!

[amysuet1983]

Check out my solution. I agree with you and fell you frustration having bought numerous editions of AA for lots of $$$$

[amysuet1983]

its late 2020 and suddenly my Adobe Acrobat X1Pro started closing within minutes after opening. Uninstall and reinstalled with no improvement. Renaming SLStore did zip. HOW RESOLVED (so far it works): reinstalled the Adobe Acrobate patch update. The wizard suggested that it not be reinstalled, but I "ignored" that suggestion and did it anyway. Been going through pdfs that previously closed and they are staying open. GOOD LUCK ALL.

[JOSEPH5C23]

I had the same issues, After launching Acrobat Reader it would immediately close..

Here's what i did:

1 Noticed on my C:\Program Files X86 Had A different ownership for that drive. so i changed it to Admininstrators.

2 Uninstalled ACrobat Reader.

3 Used CCleaner to expunge temp/cache..etc..

4 Deleted any leftover files and/or directories related to Adobe acrobat reader

5 Rebooted Windows 10

6 Reinstalled Adobe acrobat reader.

And Wala or Bingo, it worked..

[defaulti5sf4933xnmh]

Today while using my Adobe Acrobat Pro DC to view a number of pdf documents the software started shutting down after only being open a few seconds.  At one point I got a message indicating Adobe was installing an update and could not open any files during that time.  After a while it would let me open files again but they still closed after a few seconds.  I tried rebooting my computer but the issue persists so at the moment I cannot do any work using Acrobat.

[Tariq Dar]

Sorry for the inconvenience caused, @defaulti5sf4933xnmh 

You can click the Start button if you are using Windows OS, search for "Adobe Acrobat Distiller" launch it and wait for a minute to see if that crashes? 
Also, you may try repairing Adobe Acrobat Pro, go to "Add and remove programs" and try to modify Adobe Acrobat and choose repair. Restart the machine and try again.

~Tariq

[defaultp0kwrrtrc7yw]

I was just working with one of my users who had this same issue since her computer updated to Adobe Acrobat DC Version 21.0002.20149 yesterday.

I updated Adobe Creative Cloud in the hopes of being able to use it to revert Adobe Acrobat DC, but the option for previous versions wasn't available.

Fortunately, it seems the update of Adobe Creative Cloud resolved my user's issues.

[Lois5CC4]

I tried to cancel my subscription, but Adobe offered 2 months free.  I accepted that.  Two days later after opening a file in Adobe, it consistenly, seconds later disappears!

Sometimes I get this error message.

The instruction at 0x0000000068A87934 referenced memory at 0x000000000065015F.

The memory could not be read.

Click OK to terminate the program.

AcroMissingCompWClass: Acrobat.exe – Application Error

I think I need help!

Thanks.

[Lois5CC4]

Lois5CC4  here .

Just to add to my post above, this disappearance happens all the time with any pdf that I open.  New and old pdf's are treated the same.

I am using Adobe pro.

Lois

[keithe18493089]

I'm having a similar issue. When I open an Adobe file, it stays open for a few seconds, then the program closes on it's own. This just started happening today. Don't know whats going on.

[DD157F]

Same thing! Just started a few hours ago ... Tried several troubleshooting approaches to no avail ...

[defaulti9iijx23paik]

I had the same problem, did a system restore and that fixed the problem.

[defaulti9iijx23paik]

Whoa - spoke too soon!  System restore did not fix the problem, it just took 5 seconds to disappear instead of 2 seconds.