Acrobat Pro automatically closes after opening

New Here ,
Aug 23, 2017 Aug 23, 2017

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I can install and open Acrobat Pro DC as a domain administrator, but as soon as I log in as a user it closes immediately after opening.  I've tried uninstalling with the cleanup tool and reinstalling, activating/deactivating it, repair install, making the user a temporary administrator, opening it under the local admin account, updated it, ran repair installation, installed all available windows updates/runtimes, Acrobat Pro DC refuses to stay open however under the user's profile.

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Adobe Employee , Apr 19, 2021 Apr 19, 2021
Hi All, Hope everyone is doing good. Thanks all for your time and patience on this and for your cooperation and sorry for the trouble you had with Acrobat. Please try the solutions shared in the following articles and let us know if you are still experiencing the crash issue:  Acrobat DC opens for few seconds and closes after updating to April 2021 release. Acrobat automatically closes after launch/Acrobat Crash on Windows. Regards, Anand Sri.

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Most Valuable Participant ,
Aug 25, 2017 Aug 25, 2017

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Do you have a subscription for Acrobat DC or a perpetual license? If a subscription, are you logged in to the account that owns this subscription? Does it work on other profiles?

Also, what's the OS on that computer?

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Community Beginner ,
Aug 31, 2017 Aug 31, 2017

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Having the same issue.  Acrobat closes after about 15 seconds.   I'm on Windows 7 and have a Acrobat Pro DC subscription.

I'm signed into my Adobe account on Acrobat and I have accepted my subscription to my account.

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Community Beginner ,
Sep 07, 2017 Sep 07, 2017

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Somebody posted something about deleting the C:\ProgramData\Adobe\SLStore folder to clear the version 11 license.  I did this and reactivated my DC and it's not automatically closing anymore. 

It's strange that someone took down that post which was on this thread.

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Community Beginner ,
Sep 25, 2017 Sep 25, 2017

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I recently had the support assist me in resolving this, follow the steps below to resolve this. What I didn't know was the perpetual licenses from the previous version of Acrobat was preventing DC from activating, after we removed these folders it works properly.

if you wish to retain the older perpetual licensed software this will require you to reenter the serial or license key's.

  1. C:\ProgramData\Adobe – Rename SLStore
  2. C:\Program Files (x86)\Common Files\Adobe – Rename SLCache and Adobe PCD
  3. C:\Users\username\AppData\Local\Adobe – Delete OOBE
  4. Launch Acrobat as an Administrator.

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Community Beginner ,
Sep 25, 2017 Sep 25, 2017

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Renaming these directories also works vs removing them.

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New Here ,
May 10, 2018 May 10, 2018

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Only advice that worked! Thank you!

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Community Beginner ,
Aug 01, 2018 Aug 01, 2018

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You are welcome glad it worked!

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New Here ,
Jul 19, 2018 Jul 19, 2018

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This worked for me too. Thank you!

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Engaged ,
Oct 08, 2019 Oct 08, 2019

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FINALLY...a "solution" that worked, thank you!!! I simply renamed folders SLStore, SLCache, and Adobe PCD vs removing/deleting. I was not able to rename or delete the OOBE folder, but this solution still resolved the application open/close issue.

 

Note/background info: I had a copy of Acrobat Pro XI installed (perpetual license) at time of installing Adobe Pro DC (v19) trial. I chose not to uninstall XI just in case I needed/wanted to revert back to that version. After successfully installing DC, I'm still able to open XI, thus it seems both versions can coexist. 

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New Here ,
Nov 25, 2019 Nov 25, 2019

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Hi

I can't the files named SLStore, SLCache, Adobe PCD and OOBE when i followed C:\Program Files (x86)\Common Files\Adobe i only see the folders Acrobat. ARM, HelpCfg and reader.
Is it different files/locations when company usage or private use?

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New Here ,
Feb 06, 2020 Feb 06, 2020

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Worked for me thank you - only had to do Step 1: 

  1. C:\ProgramData\Adobe – Rename SLStore

 

Tried to do the other steps but was blocked by lack of Admin rights on my work machine.

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Community Beginner ,
Aug 18, 2020 Aug 18, 2020

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This worked. I could launch Acrobat and then open files but when I simply double clicked a PDF in Windows Explorer to open it, Acrobat immediately closed again. Thank you. 

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Community Beginner ,
Mar 30, 2020 Mar 30, 2020

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Thank you for posting this solution.

 

I've had such a poor experience with Adobe products in the past, that I've been clinging to my old Acrobat Pro XI license for years, as not to reward them with any more of my hard earned money. I grudgingly upgraded today, and immediately ran into this issue. Your help has kept me on this platform, at least for the next 7 days of the trial.

 

If any Adobe representatives are monitoring this thread, would you please consider rectifying this problem in the software? The workaround was posted 2.5 years ago, and apparently it's still broken.

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Contributor ,
Apr 29, 2020 Apr 29, 2020

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@Sreid2 thank you for info about these steps.

I renamed these folders and Acrobat Pro DC launches again.

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New Here ,
Sep 11, 2020 Sep 11, 2020

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Rename SLStore to what? I am confused on how to do this, I am sorry.

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New Here ,
Apr 18, 2021 Apr 18, 2021

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thanks for the fix!

I've been using acrobat all day and in the middle of working, the documents started to close right after opening them. The only thing I would add is that I had to restart the computer for the fix to work. I guess that should have been common sense but it took me a few minutes to give that a try.

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New Here ,
Aug 27, 2018 Aug 27, 2018

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So how do you keep Adobe Acrobat 11 working after this so-called upgrade?

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Community Beginner ,
Aug 27, 2018 Aug 27, 2018

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When you perform the steps I listed above it will reset the licensing, the reason the application closes in the first place is because its thinking the licensing is expired and does this to prevent usage.

One way to check is to open adobe distiller, it will flash a message about the license being expired or not present.

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New Here ,
Aug 27, 2018 Aug 27, 2018

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OK so Adobe support says that having Acrobat DC and older XI on the same workstation will not work.  This is not a happy situation.  Uninstalling XI made DC work.

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Engaged ,
Oct 08, 2019 Oct 08, 2019

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It works for me (XI and DC installed at same time)....see my reply above. NOTE: Running Windows 10

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New Here ,
Oct 28, 2019 Oct 28, 2019

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Our issue came because there was an Adobe update waiting in the background that we didn't get notified about.  

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New Here ,
Oct 29, 2019 Oct 29, 2019

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How did you resolve it? I have not been able to get this desktop to work with all of the steps above

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New Here ,
Oct 29, 2019 Oct 29, 2019

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Nevermind I figuered it out - Acrobat Install waiting on hidden icon menu on the task bar - Ran it manually and it installed and resolved the issue. Thanks for the heads up about the pending install!!!!!

 

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New Here ,
Jan 23, 2020 Jan 23, 2020

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Solved the problem in 10 seconds following this solution. Mucho thanks.

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