Acrobat Pro can't convert word file (office365) to pdf

[Susanne5C06]

Help needed!

Trying to combine 2 word files into 1 pdf file using Acrobat Pro, but using the dialog box i can't find any word (or excel)files. I can drag a word file from my map to acrobat, but than i get the notification 'cannot convert file to pdf'. Acrobat can find .jpg, .png, .pdf, but not .docx, .xlsx and .pptx. I am using windows10 and office365. 

[try67]

What's your version of Acrobat?

[Susanne5C06]

Version 2020.013.20074

[Test Screen Name]

Is Office installed on your computer, or do you run it only from the Cloud? 

[Susanne5C06]

I think it's only in the cloud, can't find any  'office' in program files. But i'm not sure.

[MaryHelenShuff]

I just tested this and I was able to combine multiple .docx files into one PDF using the "File >> Create >> Combine Files into a Single PDF" option. See screen shot attached.

If your menu still doesn't let you SEE .docx files but it does show other PDF files...as an alternate workflow, you could SAVE your word files as PDFs....then in use the same"File >> Create >> Combine Files into a Single PDF" option.

[Susanne5C06]

My menu still doesn't show .docx files, so that doesn't work. BUT I haven't thought of saving my .docx files as .pdf firtst, and this does solve my problem! So thank you!