Acrobat pro dc 2019

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Apr 02, 2021 Apr 02, 2021

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Quando lancio COMPILA E FIRMA sul mio programma lo stesso si blocca e si chiude inaspettatamente.......
Cosa debbo fare ?!??!

Le ho provate tutte...ma niente!!!!

 

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Crash or freeze

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Adobe Employee ,
Apr 04, 2021 Apr 04, 2021

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Hi Massimo

 

Hope you are ding well and sorry for the trouble. A described the application is freezing and crashing upon using Fill and Sign

 

- Is this a behavior with a particular PDF file or with all the PDFs? PLease try with a different PDF file and check. If the file is stored on a shared network/drive please download and save it to your computer locally and check if hat helps.

 

- What is the version of the Adobe Acrobat Pro DC you re using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20145 installed. Go to Help > Check for Updates.

 

- Are you on Mac or Windows OS?

 

Please try to repair the installation (Win Only) from the help menu and reboot the compute. 

 

If it still doesn't work, please try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck Enable protected mode at startup , turn off the protected mode and uncheck enhanced security > Click OK and reboot the computer

Note: Please turn on the security after testing to avoid any security risks

 

If it still doesn't work, please create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there.

 

You may also check out the help pages listed below:

 

Mac: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

 

 

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