• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Acrobat Pro DC crashes and closes after trying to type in Search tools

Community Beginner ,
Apr 09, 2021 Apr 09, 2021

Copy link to clipboard

Copied

Hallo,

 

Acrobat Pro DC crashes and closes after trying to type in Search tools.

 

I use Adobe Acrobat Pro DC, version 2021.001.20145.

 

How can this be solved?

Or will be there an update very soon?

 

Kind regards,

Yorick Takes

 

TOPICS
Crash or freeze

Views

534

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 10, 2021 Apr 10, 2021

Hey Yorick,

 

Thank you for reaching out and sorry for the trouble.

 

As you are experiencing the crash issue, please try the troubleshooting steps as suggested in the following help documents: 

For Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html 

For Mac OS: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Also, try resetting the application preferences using the steps suggested here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082/redirect_from_archived_page/true#U4792082

...

Votes

Translate

Translate
Adobe Employee ,
Apr 10, 2021 Apr 10, 2021

Copy link to clipboard

Copied

Hey Yorick,

 

Thank you for reaching out and sorry for the trouble.

 

As you are experiencing the crash issue, please try the troubleshooting steps as suggested in the following help documents: 

For Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html 

For Mac OS: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Also, try resetting the application preferences using the steps suggested here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/m-p/47920... 

 

If the above steps do not help, try removing the application using the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine. Then re-install the application from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

 

 

 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 12, 2021 Apr 12, 2021

Copy link to clipboard

Copied

LATEST

Hallo Meenakshi,

 

Thank you for your quick answer!

 

(Only) the last step (the cleaner tool) worked, thank you!

 

 

Kind regards,

 

Yorick Takes

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines