Acrobat Pro DC crashes and closes after trying to type in Search tools

New Here ,
Apr 09, 2021 Apr 09, 2021

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Hallo,

 

Acrobat Pro DC crashes and closes after trying to type in Search tools.

 

I use Adobe Acrobat Pro DC, version 2021.001.20145.

 

How can this be solved?

Or will be there an update very soon?

 

Kind regards,

Yorick Takes

 

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Crash or freeze

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correct answers 1 Correct Answer

Adobe Employee , Apr 10, 2021 Apr 10, 2021
Hey Yorick,   Thank you for reaching out and sorry for the trouble.   As you are experiencing the crash issue, please try the troubleshooting steps as suggested in the following help documents:  For Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html  For Mac OS: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html   Also, try resetting the application preferences using the steps suggested here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082/redirect_from_archived_page/true#U4792082...

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Adobe Employee ,
Apr 10, 2021 Apr 10, 2021

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Hey Yorick,

 

Thank you for reaching out and sorry for the trouble.

 

As you are experiencing the crash issue, please try the troubleshooting steps as suggested in the following help documents: 

For Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html 

For Mac OS: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Also, try resetting the application preferences using the steps suggested here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/m-p/47920... 

 

If the above steps do not help, try removing the application using the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine. Then re-install the application from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

 

 

 

 

 

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New Here ,
Apr 12, 2021 Apr 12, 2021

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Hallo Meenakshi,

 

Thank you for your quick answer!

 

(Only) the last step (the cleaner tool) worked, thank you!

 

 

Kind regards,

 

Yorick Takes

 

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