Acrobat Pro DC (Creative Cloud): Connection with Adobe server not possible

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Jan 15, 2021 Jan 15, 2021

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Hello,

first of all my apologies for my English (my native language is German).

I have the following problem with Acrobat Pro DC as part of Adobe Creative Cloud Teams:

It worked well for some months and suddenly I am not able to use Acrobat DC anymore (all other apps work fine). I receive the message "Subscription status cannot be confirmed - Connection with Adobe server not possible" (screenshot of German message attached).

Here is some key information:

- Adobe Creative Cloud used within a company setting

- When real-time scan (Apex One Security Agent) is turned off by our IT department Acrobat DC works perfectly well

- Our IT department already uninstalled and reinstalled everything more than once, latest updates are done

- Internet connection fine

Our IT department as well as Adobe support cannot find a solution so I am contacting the Adobe Support Community hoping that others have already been in a similar situation and have found a solution.

Thank you very much for your support!

Andrea.

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General troubleshooting

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