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Acrobat Pro DC error messages

New Here ,
Nov 16, 2020

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Big question first. Is there not any tech support available by phone or chat? I have searched everywhere and cannot find anywhere to get help besides here. I am not happy and won't keep paying for products that are not supported when the customer needs help. 

 

Ok, now that I have vented we can move on. 🙂

I am attaching some error messages that pop up on a regular basis when I am using the software. I have already repaired the installation from the Help menu and that did not fix the problem.

 

Thanks in advance!

 

Kyle

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Crash or freeze, General troubleshooting

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Acrobat Pro DC error messages

New Here ,
Nov 16, 2020

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Big question first. Is there not any tech support available by phone or chat? I have searched everywhere and cannot find anywhere to get help besides here. I am not happy and won't keep paying for products that are not supported when the customer needs help. 

 

Ok, now that I have vented we can move on. 🙂

I am attaching some error messages that pop up on a regular basis when I am using the software. I have already repaired the installation from the Help menu and that did not fix the problem.

 

Thanks in advance!

 

Kyle

TOPICS
Crash or freeze, General troubleshooting

Views

30

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Nov 16, 2020 0
Adobe Community Professional ,
Nov 16, 2020

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I am not sure about that error but it is referring to deskewing the PDF and it couldn't be found.

 

I've been getting similar errors recently with the Paper Capture Plug-in since the most recent update of Acrobat.

 

Were you trying to make a scanned document editable or using the PDF Optimizer by any chance?

 

See if these old threads are relevant to your issue:

 

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Nov 16, 2020 0
Adobe Employee ,
Nov 16, 2020

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Hi there

 

Hope you are doing well.

 

++ Adding to the discussion

 

Please look at the steps suggested in the help page https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html

 

Regards

Amal

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Nov 16, 2020 1
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Most Valuable Participant ,
Nov 17, 2020

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Nov 17, 2020 0